Elizabeth Neuhaus
Donna
Summary
Dynamic training specialist with a proven track record at Valero Energy, excelling in technical training and support. Expert in cloud solutions and learning management systems, I enhance employee performance through innovative training programs. Strong analytical thinking and communication skills drive my ability to resolve complex issues and foster collaborative environments.
Overview
24
24
years of professional experience
Work History
Volunteer Work – Tech Support
Volunteer Resident
Donna
01.2023 - Current
- Assist seniors with training and problem-solving on technical devices, including smartphones, laptops, and tablets.
- Created and delivered training classes for seniors in the use of Android smartphones, PCs, Microsoft applications, and AI.
- Backup and cloud storage across multiple devices.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Retail Training Specialist
Valero Energy/CST Brands
01.2005 - 01.2018
- Designed and delivered training materials for Food Service employees and management staff.
- Developed and delivered training programs for safety and operational procedures.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Collaborated with management to identify training needs across departments.
- Assessed training effectiveness through participant feedback and evaluations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Led customer service, HR training, food safety, and leadership development courses.
- Assisted in administering TopClass LMS, enhancing training delivery and system functionality.
- Provided guidance for leadership growth and employee education to boost operational efficiency.
Supervisor Helpdesk
Valero Energy
01.2002 - 01.2005
- Trained helpdesk support employees to address technical inquiries from retail store callers.
- Handled escalated calls, facilitating rapid issue resolution.
- Oversaw daily operations, ensuring adherence to safety regulations.
- Managed staff schedules to maximize workforce efficiency and productivity.
- Monitored equipment performance, identifying maintenance needs proactively.
- Implemented process improvements to streamline operational workflows.
- Resolved employee conflicts to promote a collaborative work environment.
- Addressed customer complaints promptly, maintaining high levels of satisfaction.
Education
Master of Arts - Instructional Technology
University of The Incarnate Word
San Antonio, TX01.2007
Bachelor of Arts - Organizational Psychology and Development
University of The Incarnate Word
San Antonio01.2005
Skills
- Technical training and support
- Cloud solutions
- Helpdesk assistance
- Learning management systems
- AI development
- Communication skills
- Analytical thinking
- Problem-solving
- Microsoft Office proficiency
Volunteer Experience
Tech Support Volunteer, 01/01/23, Current, Assist seniors with training and problem solving on technical devices including Smart Phones, Laptops, and Tablets. Created and delivered training classes for seniors in the use of Android Smartphones. Backup and cloud storage across multiple devices. Use of Microsoft Windows 11.
Timeline
Volunteer Work – Tech Support
Volunteer Resident
01.2023 - Current
Retail Training Specialist
Valero Energy/CST Brands
01.2005 - 01.2018
Supervisor Helpdesk
Valero Energy
01.2002 - 01.2005
Master of Arts - Instructional Technology
University of The Incarnate Word
Bachelor of Arts - Organizational Psychology and Development
University of The Incarnate Word