Elizabeth Newman
Nashville,TN
Summary
Self-motivated individual seeking a role with opportunities for growth and advancement. Eager to learn, enjoy assisting others, and thrive on challenges. Looking for a mutually beneficial position where I can contribute effectively. Anticipate building strong relationships with colleagues while ensuring family well-being.
Overview
12
12
years of professional experience
Work History
Office Manager
American Reprographics, Inc
02.2024 - 07.2025
- Oversaw comprehensive Accounts Receivable (AR) processes using QuickBooks, encompassing end-to-end invoice generation, secure payment processing, meticulous customer onboarding (including tax documentation), and proactive management of outstanding balances through aging reports and statements.
- Executed critical inventory and sales operations via SOS Inventory, including the generation of Purchase Orders, Sales Confirmations, Packing Lists, and Invoices. Engineered and maintained a systematic bin location framework to optimize parts storage and retrieval in the warehouse.
- Administered the ServiceM8 system to effectively manage service call logging, accurate departmental allocation, and timely customer communication for appointment confirmations.
- Managed logistics and administrative operations, including executing product deliveries, coordinating domestic and international shipments via UPS and FedEx, and performing daily administrative tasks such as mail delegation, end-of-day deposits, and systematic invoice filing. Provided exceptional customer service, expertly handling incoming calls and maintaining a high volume of email correspondence, delegating inquiries as needed.
Administrative Assistant
Eastern Peak Group LLC
05.2021 - 02.2024
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy of information
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers and colleagues
- Perform receptionist duties when needed
- Experienced in Microsoft Office
- Working knowledge of office equipment
- Thorough understanding of office management procedures
Technical Support (Remote)
ADT Security
01.2021 - 04.2021
- Billing – payments, Easy Pay enroll, branch calls
- Alarm System Troubleshooting
- De-escalate customer calls
- Balance technician schedule efficiency and productivity given customer expected arrival times
- Ensure customer appointment times are met
- Reprioritization of jobs as required to meet customer commitments
- Provide timely customer notification on appointment changes or delays
- Problem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiries
- Provide daily communication between technicians, customers, management, and other ADT support centers through various communication channels
- Dispatch of technicians to emergency customer requests after hours and facilitation of technician timely response
- Various administrative duties such as on time arrival tracking, to best support local branches and promote an increase level of customer satisfaction.
Operations Analyst
United Methodist Publishing House
08.2013 - 06.2020
- Communicating with Allied Vendors, Marketing, and Operations to ensure timely and accurate product information and supply chain vendor file accuracy.
- Obtaining and/or creates product descriptions and images for databases
- Ensuring that all product specific criteria are met
- Maintaining organization and accuracy of data flow
- Managing add/drop processes and data entry with vendors
- Proficient with Microsoft Word and Excel
- Training on multiple programs to best suit customers’ needs and Transferring calls
- Interacting with shipping companies and learned to track packages
- Proficient in CubiScan (weights and dimensions)
- Microsoft Office, International Paperwork (SED-AES)
- Bill of Ladings, Shipping documents, and Commercial Invoices as well as Filing/Sorting documents
- Order Processing, Canceling orders upon customer or CSR request, Crediting returns, Issuing purchase orders, and Inspecting imprints
- Working exceptions to keep to a minimum
- Troubleshooting computers and printers
- Inventory control (Stock Adjustments / movements)
- Entering shipping data on vendor central for Amazon Shipments for routing request and advance shipping notifications
- Trained with RF Units for replenishment and put away stock and Quality Assurance
- Pick, Pack, and shipping products to customers that were entered via call center or web orders
- Lifting as much as 50lbs at eye level, stacking pallets, operating tape machine, and assembling boxes
- Operating tape machine and Assembling boxes
- Mastered (ADSI) a QA system that was implemented in October of 2013, began training others within a few weeks
- Researching and requesting necessary data for campaign entry. Gathering reports to analyze past, present, and future campaign work.
- Completing daily data-entry reports and providing analysis for inbound, outbound, and chat engagement. Pulling necessary reports to complete forecasting for inbound statistics to assist in productivity.
Education
Associate of Science Degree -
Dyersburg State Community College
Skills
- Data entry
- Information protection
- MS office
- Google Workspace
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Billing
- Document management
- Clerical support
- Credit and collections
- Relationship building
- Mail handling
- Inventory control
- Supply management
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
401k matchTimeline
Office Manager
American Reprographics, Inc
02.2024 - 07.2025
Administrative Assistant
Eastern Peak Group LLC
05.2021 - 02.2024
Technical Support (Remote)
ADT Security
01.2021 - 04.2021
Operations Analyst
United Methodist Publishing House
08.2013 - 06.2020
Associate of Science Degree -
Dyersburg State Community College
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