Open To Work
Elizabeth Newman
Nashville,TN
Summary
Self-motivated individual seeking a role with opportunities for growth and advancement. Eager to learn, enjoy assisting others, and thrive on challenges. Looking for a mutually beneficial position where I can contribute effectively. Anticipate building strong relationships with colleagues while ensuring family well-being.
Overview
12
12
years of professional experience
Work History
Office Manager
American Reprographics, Inc
255 Blanton Ave Nashville, TN 37210
02.2024 - 07.2025
- Oversaw comprehensive Accounts Receivable (AR) processes using QuickBooks, encompassing end-to-end invoice generation, secure payment processing, meticulous customer onboarding (including tax documentation), and proactive management of outstanding balances through aging reports and statements.
- Executed critical inventory and sales operations via SOS Inventory, including the generation of Purchase Orders, Sales Confirmations, Packing Lists, and Invoices. Engineered and maintained a systematic bin location framework to optimize parts storage and retrieval in the warehouse.
- Administered the ServiceM8 system to effectively manage service call logging, accurate departmental allocation, and timely customer communication for appointment confirmations.
- Managed logistics and administrative operations, including executing product deliveries, coordinating domestic and international shipments via UPS and FedEx, and performing daily administrative tasks such as mail delegation, end-of-day deposits, and systematic invoice filing. Provided exceptional customer service, expertly handling incoming calls and maintaining a high volume of email correspondence, delegating inquiries as needed.
Administrative Assistant
Eastern Peak Group LLC
Nashville, TN
05.2021 - 02.2024
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy of information
- Schedule and plan meetings and appointments
- Monitor level of supplies and handle shortages
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers and colleagues
- Perform receptionist duties when needed
- Experienced in Microsoft Office
- Working knowledge of office equipment
- Thorough understanding of office management procedures
Technical Support (Remote)
ADT Security
Knoxville, TN
01.2021 - 04.2021
- Billing – payments, Easy Pay enroll, branch calls
- Alarm System Troubleshooting
- De-escalate customer calls
- Balance technician schedule efficiency and productivity given customer expected arrival times
- Ensure customer appointment times are met
- Reprioritization of jobs as required to meet customer commitments
- Provide timely customer notification on appointment changes or delays
- Problem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiries
- Provide daily communication between technicians, customers, management, and other ADT support centers through various communication channels
- Dispatch of technicians to emergency customer requests after hours and facilitation of technician timely response
- Various administrative duties such as on time arrival tracking, to best support local branches and promote an increase level of customer satisfaction.
Operations Analyst
United Methodist Publishing House
Nashville, TN
08.2013 - 06.2020
- Communicating with Allied Vendors, Marketing, and Operations to ensure timely and accurate product information and supply chain vendor file accuracy.
- Obtaining and/or creates product descriptions and images for databases
- Ensuring that all product specific criteria are met
- Maintaining organization and accuracy of data flow
- Managing add/drop processes and data entry with vendors
- Proficient with Microsoft Word and Excel
- Training on multiple programs to best suit customers’ needs and Transferring calls
- Interacting with shipping companies and learned to track packages
- Proficient in CubiScan (weights and dimensions)
- Microsoft Office, International Paperwork (SED-AES)
- Bill of Ladings, Shipping documents, and Commercial Invoices as well as Filing/Sorting documents
- Order Processing, Canceling orders upon customer or CSR request, Crediting returns, Issuing purchase orders, and Inspecting imprints
- Working exceptions to keep to a minimum
- Troubleshooting computers and printers
- Inventory control (Stock Adjustments / movements)
- Entering shipping data on vendor central for Amazon Shipments for routing request and advance shipping notifications
- Trained with RF Units for replenishment and put away stock and Quality Assurance
- Pick, Pack, and shipping products to customers that were entered via call center or web orders
- Lifting as much as 50lbs at eye level, stacking pallets, operating tape machine, and assembling boxes
- Operating tape machine and Assembling boxes
- Mastered (ADSI) a QA system that was implemented in October of 2013, began training others within a few weeks
- Researching and requesting necessary data for campaign entry. Gathering reports to analyze past, present, and future campaign work.
- Completing daily data-entry reports and providing analysis for inbound, outbound, and chat engagement. Pulling necessary reports to complete forecasting for inbound statistics to assist in productivity.
Education
Associate of Science Degree -
Dyersburg State Community College
Skills
- Data entry
- Information protection
- MS office
- Google Workspace
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Billing
- Document management
- Clerical support
- Credit and collections
- Relationship building
- Mail handling
- Inventory control
- Supply management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
401k matchTimeline
Office Manager
American Reprographics, Inc
02.2024 - 07.2025
Administrative Assistant
Eastern Peak Group LLC
05.2021 - 02.2024
Technical Support (Remote)
ADT Security
01.2021 - 04.2021
Operations Analyst
United Methodist Publishing House
08.2013 - 06.2020
Associate of Science Degree -
Dyersburg State Community College