Elizabeth Newton
Teacher, Mentor/Advocate
Fort Collins,Co
Summary
Conscientious individual who can multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering to improving family engagement efforts.
Overview
32
32
years of professional experience
10
10
years of post-secondary education
Work History
Researcher/Advocate - Defense for Democracy
Volunteer Work
Fort Collins, CO
01.2023 - Current
- Nonpartisan advocate for inclusive public education system
- Gathered and organized information for research purposes
- Collaborated with leadership team to identify relevant questions and determine best methods of collection
- Sorted data into well-organized formats and transformed into figures
- Determined areas of research to increase knowledge in particular field
- Proposed innovative methods for capturing and analyzing customer data
- Analyzed and interpreted patterns and trends
Voting Task Force Member
Volunteer Work
Fort Collins, CO
09.2022 - Current
- Examine current policies and statutes governing parenting time, to study best practices for the provision of and determination of individualized plans for parenting time.
- Make recommendations to the executive branch and to the general assembly on administrative and legislative changes to support high-quality parenting time in Colorado.
Alumni Family Counsel Member (Volunteer)
Colorado, Human Services
07.2022 - Current
- Provide lived experience feedback on programs and policy within the State of Colorado Department of Human Services.
- Design, develop and deliver new and current member orientation program.
- Provide lived experience feedback utilizing a designed tool to help other organizations design and develop a family voice council.
Ascend Network Member (Volunteer)
Volunteer Work
10.2021 - Current
- Nominated Parent leader participated in multi-day convenings, and share insights, and informed the group’s strategies and priorities.
Peer Mentor & Ambassador (Volunteer)
Grand Family Coalition
09.2020 - Current
- Advocate for other grandparents raising grandchildren. Provide resources and support when needed.
- Met mentee formally, informally, in-person and virtually to offer support
- Shared resources, opportunities, and activities to support mentee's learning and development
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality
Instructor
DIGITAL WORKSHOP CENTER
Fort Collins, CO
03.2020 - Current
- Employ a variety of teaching methods for adult learners to fully comprehend subject matter using Word, Excel and PowerPoint in a live and remote classroom environment
- Teach students basic to advanced digital literacy skills on Microsoft Word, PowerPoint, Outlook and Excel, Windows based computers, Google Apps and Android phones
- Conduct classroom instruction, prepared daily lesson plans, administered tests, provided feedback on learning achievements, and coach as needed for improvement
- Mentor and coach students to help boost confidence and competencies
- Use teaching aids for easier comprehension such as role playing and simulations
- Extremely detailed-oriented in the planning and facilitation of the course curriculum
- Create assessments to monitor student's progress through the course and meet or exceed program matrices.
Customer Service Representative
CANVAS CREDIT UNION
Fort Collins, CO
03.2017 - 10.2019
- Educate, encourage, and sell members on the use of alternative delivery channels, including ATMs, kiosks, on-line banking, bill payment, RDC, Shared Branching and automated telephone services
- Process a variety of financial transactions that may be conducted via phone or electronic means, including the opening and closing of additional share accounts, IRAs, issuing checks, transfers, loan payments, issuance of certificates, drafts and other negotiable instruments, fraud notification, and processing wires
- Research member concerns, complaints and problems related to their account(s) and handle within established service standard time frames.
Call Center Specialist II
BLUE FEDERAL CREDIT UNION
Fort Collins, CO
10.2018 - 06.2019
- Answer incoming calls and determine the needs of the caller
- Perform teller functions for members (i.e
- Transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and process transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure customer's needs are addressed in a polite and friendly manner
- Identify products/services that might be beneficial to members and provide them with information over the phone about the products/services and how they would provide value to the phone and encourage them to upgrade their relationship with the company (cross-telling/selling)
- Monitor and process loan payoff information in an accurate and timely manner
- Cross-sell Virtual Branch and bill pay services and assist members in setting up Virtual Branch enrollment and understanding the e-statement process
- Assist other departments and branches with transactions as needed in fulfilling member requests and merchant verification.
Customer Service Representative
QUALFON
Fort Collins, CO
05.2013 - 11.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation.
Instructor
WESTON DISTANCE LEARNING
Fort Collins, CO
04.2010 - 07.2013
- Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests in Human Resources correspondent courses
- Assign and grade class work and homework
- Prepare and administer written, oral, and performance tests, and issue grades in accordance with performance
- Observe and evaluate students' work to determine progress and make suggestions for improvement
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
Client Trainer/Consultant
HEWLETT PACKARD
Palo Alto, CA
09.1991 - 09.2009
- Used the ADDIE model to assess, design, develop, deliver and evaluate technical and soft-skill training programs to global audiences
- Prepare and manage training budget for department or organization
- Analyze training needs to develop new training programs or modify and improve existing programs
- Conduct and arrange ongoing technical training and personal development classes for staff members
- Deliver orientation sessions and arrange on-the-job training for new hires
- Develop and deliver testing and evaluation procedures using Donald Kirkpatrick’s evaluation model; results showing increased employee performance
- Coordinate established courses with technical and professional courses provided by business managers
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Led and delivered career coaching for students to sharpening interview techniques and resume writing
- Communication Expert: coach students to choose the right course of study based on targeted wants and needs
- Guided leaders seeking operational excellence, through strategic development options using Flawless Consulting Skills
- Used change management processes and tools to increase acceptance of new cultures and support the mission of the organization
- Use adult learning theories, and career development programs that contributed to employee and manager performance excellence
- Developed and led recruiting efforts for new call center agents and trained new hires
- Coached and led teams responsible for quality improvement projects to successful completion
- Used project management skills to streamline processes, managed the work of dozens or even hundreds of people locally and globally, and kept production on time.
Education
M.Ed - Adult Education
Regis University
Colorado 05.2013 - 11.2015
BA - Organizational Development, Resources
Regis University
Denver, CO 06.1998 - 11.2005
Skills
Microsoft Products-Word, Excel, PowerPoint,
Expert using google apps, including drive, docs, sheets, slides, and formsAdvanced Technical Acumen
Expert Project Management
Self Awareness (of myself and others)
Collaborating and working well together with others
Encouraging and inspiring people to do their best
Listening well
Public speaking and presentation skills
Sensitivity toward the preferences and wishes of others
Timeline
Researcher/Advocate - Defense for Democracy
Volunteer Work
01.2023 - Current
Voting Task Force Member
Volunteer Work
09.2022 - Current
Alumni Family Counsel Member (Volunteer)
Colorado, Human Services
07.2022 - Current
Ascend Network Member (Volunteer)
Volunteer Work
10.2021 - Current
Peer Mentor & Ambassador (Volunteer)
Grand Family Coalition
09.2020 - Current
Instructor
DIGITAL WORKSHOP CENTER
03.2020 - Current
Call Center Specialist II
BLUE FEDERAL CREDIT UNION
10.2018 - 06.2019
Customer Service Representative
CANVAS CREDIT UNION
03.2017 - 10.2019
M.Ed - Adult Education
Regis University
05.2013 - 11.2015
Customer Service Representative
QUALFON
05.2013 - 11.2015
Instructor
WESTON DISTANCE LEARNING
04.2010 - 07.2013
BA - Organizational Development, Resources
Regis University
06.1998 - 11.2005
Client Trainer/Consultant
HEWLETT PACKARD
09.1991 - 09.2009