Elizabeth Nguyen
Concord,CA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
19
19
years of professional experience
Work History
Retail Sales Manager
Derek Sawyer’s Heating & Air
01.2017 - Current
- Independently work with and manage team over 10 Home Depot stores.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Built relationships with customers and community to establish long-term business growth.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicated product quality and market comparisons by creating sales presentations.
Optician/Buyer
Hyperoptics Optometry
01.2011 - 01.2012
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Optician/Buyer
Hall & Szeto Optometry
01.2009 - 01.2011
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Dispensing Optician/Accounting/Office Manager
City Optix CA
01.2005 - 01.2009
- Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
- Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
- Completed bi-weekly payroll for [Number] employees.
- Ensured prompt resolution of customer billing inquiries by providing clear communication regarding account status updates or adjustments.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
Marketing
College of San Mateo
12.2000
Skills
- Team Supervision
- Staff Scheduling
- Product and Service Promotion
- Brand Development
- Networking Events
- Staff Development
- Promotions and specials
- Customer Service
- Decision-Making
- Visual Merchandising
- Retail Operations
References
Available Upon Request
Timeline
Retail Sales Manager
Derek Sawyer’s Heating & Air
01.2017 - Current
Optician/Buyer
Hyperoptics Optometry
01.2011 - 01.2012
Optician/Buyer
Hall & Szeto Optometry
01.2009 - 01.2011
Dispensing Optician/Accounting/Office Manager
City Optix CA
01.2005 - 01.2009
Marketing
College of San Mateo
Similar Profiles
Nyla RodgersNyla Rodgers
Deck/Crew Member at Sawyer’s Fun ParkDeck/Crew Member at Sawyer’s Fun Park
Will WinchesterWill Winchester
HVAC Specialist at Air Solutions Heating & AirHVAC Specialist at Air Solutions Heating & Air
Amy BrayerAmy Brayer
Customer Service Representative at Air Specialty Heating & Air ConditioningCustomer Service Representative at Air Specialty Heating & Air Conditioning
Maira RodriguezMaira Rodriguez
Book Keeping/Payroll Administrator at Calixto Towing Inc.Book Keeping/Payroll Administrator at Calixto Towing Inc.
David KellerDavid Keller
Food Service Worker at Six Flags Hurricane HarborFood Service Worker at Six Flags Hurricane Harbor