Elizabeth Nguyen
Pottsville,PA
Summary
Human Resources Project Manager with expertise in strategic planning, employee engagement, and regulatory compliance. Demonstrated success in developing and executing HR initiatives that support corporate objectives. Proven track record of enhancing efficiency and performance through effective leadership and process improvements. Successfully implemented HR programs that significantly increased employee satisfaction and productivity.
Overview
27
27
years of professional experience
Work History
Human resource Project Manager
Samsung SDS America
Hazelton, PA
04.2022 - 06.2025
- Review. Update, and revise company practices, vacation, and other human resource polices to ensure compliance with OSHA and all local, state, and federal labor regulations
- Creating and maintaining a positive and responsive work environment
- Raised employee retention rates by over 10% to achieve a greater than 90% retention over 1 ½ year period.
- Multiple Conversion
- Process the closing of facility
- Create management training program
- Manage and oversee multiple facilities on the east coast
- Implemented Safety Program in compliance with OSHA
- Input data KPI
- Creating strategic alliances with executive leaders to affective align with support key Business initiatives
- Answering employees queries HR related
- Increase minority recruitment and meet affirmative action requirements
AAR
EVANS Delivery
Schuylkill Haven, PA
07.2019 - 11.2021
- Address client issues and support
- Process Commissions for Agents throughout United States
- Processing Settlements for truck drivers
- Invoice corrections as needed and deductions
- Financial data for all accounts
- Set up inspections for drivers
- Safety Compliance
Human Resource Admin
Amazon
Hazelton, PA
10.2015 - 11.2018
- Inbound Associate in receiving products
- Maintaining personal records
- Managing and preparing HR documents employee records
- Onboarding guides
- Updating internal data bases
- Managing time updates
- Training
- Answer employee queries about HR related issues
Management Director
Thuy Restaurant
Tamuning, OC
02.1998 - 08.2013
- Trained 10 new employees quarterly
- Prevented restaurant losses using awareness, attention to detail and integrity
- Orientation and Hiring
- Advised in development in strategies in advertising for business
- Processed inventory and payments
- Oversaw both political service for the best quality of service
- Managed day-to-day tactical and long -term strategic activities within the business
- Reduced and controlled expenses by improving resource allocation
- Reviewed and approved billing invoices and expense reports
International Make-up Artist
Mandara Spa
Tumon, OC
03.2002 - 08.2010
- Assisted customers in finding out-of-stock items
- Communicated all merchandise needs or issues to appropriate supervisors
- Teaching clients proper use of products, developed 100 new customers prospects or referrals
- Increased store sales by 7% by up selling merchandise
- Organized Make-up events in launching new promotion of merchandise
- Training new artists in techniques mandatory by brand representation
Cosmetologist
Mandara Spa
Tumon, OC
03.2004 - 09.2006
- Employee of the month 9 times for best customer service
- Generated increase of sales in customized merchandise
- Created repeat business by developing long-term relationships with regular customers
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Conducted weekly salon inventory
- Pre-booked appointments to guarantee repeat business
- Politely answered the phone and scheduled appointments for clients
- Trimmed and styled hair for weddings and special occasions
Education
Bachelors in Science - Business Human Resource
Capella University
Minneapolis, MN08.2020
Post-Secondary Education -
Lehigh Community College
Tamaqua, PA02.2014
Special education certificate of completion/diploma - Medical Coding Certification
Allied American University
Luguana, CA04.2013
Post-Secondary Education -
HACC
Lebanon, PA02.2013
High school graduate or equivalency certificate (GED) -
Guam Community College
Maite, OC09.2006
Special education certificate of completion/diploma - Cosmetology Diploma
Mariacy Beauty Academy
Maite, OC01.2006
Skills
- Organizational skills
- Customer service expertise
- Customer satisfaction focus
- Active listening
- Courteous demeanor
- Energetic attitude
- Adaptability
- Team collaboration
- Microsoft Excel proficiency
- Attention to detail
- Compensation analysis
- Staff training and supervision
- Negotiation skills
- Client relations
- Conflict resolution
- Executive support
- Multi-tasking ability
- Sales performance
- Inventory control knowledge
- Visual merchandising skills
- Public speaking effectiveness
References
- Roberto Cruz, Professional, Regional HR Business Partner East Coast, 4, (570) 504-4423
- Alpha Gonzalaz, Professional, 9, (570) 578-1702
- Linda Scott, Personal, 17, (215) 620-9165
- Angel Allvord, Professional, Supervisor, 9, (570) 985-9890
- Vivian Camacho, Professional, Office Admin, 18, (425) 757-7833
Hobbies and Interests
- 5K
- Volunteering
- Traveling
- Reading
Competencies And Technical Skills
- Management Director with 18 years client interface experience.
- Personable and responsible in business with 18 years in retail and customer service.
- Solid team player with upbeat, positive attitude.
- International Cosmetologist with extensive knowledge of the fashion and cosmetic industries.
- Energetic, outgoing, and self-driven to reach company goals.
- Dedicated Customer Service representative motivated to maintain customer satisfaction and contribute to company success.
- Teachers Aid - lovingly assisting to over 30 children in their daily activities and making sure the curriculum is age appropriate and fun.
- Travelled to Japan for runway shows for Anna Sui as international make-up artist.
- Bridal shows in prestige hotels throughout Guam.
- Volunteered for American Red Cross, Salvation Army, Breast Cancer Awareness, and Home for the elderly.
- Native Vietnamese speaker, fluent in Tagalog, Japanese, Mandarin, and English.
Qualifications And Achievements
- CPR Certified, 02/19/15
- Non Violent Prevention Crisis Certified, 02/15/15
- Certificate of Appreciation, 07/09/14, For being outstanding administrative professional
- Medical Coding issued by Allied American University, 05/2014
- Certificate of Appreciation United States Navy, 06/15/09, Certification of Appreciation given by Master Chief representing the United States Navy
- Guam Marathon, 06/15/06, Ran 27 Miles
Timeline
Human resource Project Manager
Samsung SDS America
04.2022 - 06.2025
AAR
EVANS Delivery
07.2019 - 11.2021
Human Resource Admin
Amazon
10.2015 - 11.2018
Cosmetologist
Mandara Spa
03.2004 - 09.2006
International Make-up Artist
Mandara Spa
03.2002 - 08.2010
Management Director
Thuy Restaurant
02.1998 - 08.2013
Bachelors in Science - Business Human Resource
Capella University
Post-Secondary Education -
Lehigh Community College
Special education certificate of completion/diploma - Medical Coding Certification
Allied American University
Post-Secondary Education -
HACC
High school graduate or equivalency certificate (GED) -
Guam Community College
Special education certificate of completion/diploma - Cosmetology Diploma
Mariacy Beauty Academy