Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Nicholas

7522 N 39th St ,INDIANA

Summary

Dynamic professional with extensive experience at UPS, excelling in conflict resolution and employee training. Proven ability to enforce safety compliance and optimize operational oversight, enhancing team performance. Adept at utilizing management systems to streamline processes and improve customer service, ensuring a productive and harmonious work environment.

Overview

7
7
years of professional experience

Work History

Part Time On-Road Supervisor

UPS
Terre Haute, INDIANA
01.2025 - Current
  • Attended and completed UPS Integrad training.
  • Enforce safety rules and regulations to protect workers, and minimize company liability.
  • Utilize problem-solving skills to resolve conflicts for employees and customers in a timely manner.
  • Manage computer technology, management systems, scheduling, employee timecards, and building upkeep.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.

Package Center Supervisor

UPS
Terre Haute, INDIANA
11.2018 - 01.2025
  • Resolved escalated customer complaints in a professional manner while maintaining company standards.
  • Covered disputes online, over the phone, and in person managing multiple lines to help customers, drivers, employees, and coworkers while relaying information
  • Train and work with employees in a diversity of areas and positions as well as help them develop in their career
  • Operate management systems, and complete all checklists daily.

Package Handler

UPS
Terre Haute, INDIANA
09.2018 - 11.2018
  • Maneuver numerous packages weighing from 1-150 pounds off conveyor quickly and efficiently
  • Load packages throughout 2-4 package cars in a specific order while being quick and timely
  • Help other employees in a fast paced environment while continuing to keep up with expected duties
  • Communicate with supervisors and drivers to learn how to better load quality as well as improve days for those using

Education

Bachelor of Science - Business Management

Indiana State University
Terre Haute, IN
05-2021

Skills

  • Safety compliance
  • Conflict resolution
  • Employee training
  • Management systems
  • Timecard management
  • Customer service
  • Operational oversight
  • Problem solving
  • Communication skills
  • Multitasking

Timeline

Part Time On-Road Supervisor

UPS
01.2025 - Current

Package Center Supervisor

UPS
11.2018 - 01.2025

Package Handler

UPS
09.2018 - 11.2018

Bachelor of Science - Business Management

Indiana State University

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Elizabeth Nicholas