Elizabeth Nickelson
Hampton,VA
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
16
16
years of professional experience
Work History
Manager
Casbar Restaurant
Hampton, Virginia
12.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Substitute Teacher
Hampton & Newport News Public Schools
Hampton, CT
10.2014 - 01.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Worked with principal's office on disciplinary and safety issues.
Customer Service Representative
Ibexglobal Solutions (TRG)
Hampton, Virginia
09.2013 - 03.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times. Working diligently with customers to find realistic solutions to provide the best results to benefit one more multiple accounts.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
- Optimized customer support by establishing collaborative service environment.
- Effectively communicated with customers about account changes, new three products or services and potential two upgrades.
- Recorded actions taken, issues resolved and directive information to effectively manage customer accounts.
Sales Associate
Macys Department Store
Durh;am, NC
08.2010 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Site Supervisor
Survivors Not Victims (S.N.V.)
Hampton, Virginia
05.2010 - 08.2011
- Developed work schedules for team members to maximize shift coverage.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Communicated daily with vendors to keep project fully operational.
- Oversaw all daily office operations and equipment maintenance.
- Resolved issues between employees and customers using company policies.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Site Supervisor
Feeding Future Leaders
Newport News, Virginia
06.2009 - 08.2009
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Verified completed projects met approved time, quality and cost estimates.
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC12.2011
Skills
- Employee Coaching and Motivation
- Staff Management
- Strategic Planning
- Food and Beverage Management
- Administration and Reporting
- Issue and Conflict Resolution
- Scheduling and Coordinating
- Managing Files and Records
- Budgeting and Resource Management
- Managing Multiple Tasks
Timeline
Substitute Teacher
Hampton & Newport News Public Schools
10.2014 - 01.2016
Customer Service Representative
Ibexglobal Solutions (TRG)
09.2013 - 03.2015
Manager
Casbar Restaurant
12.2011 - Current
Sales Associate
Macys Department Store
08.2010 - 12.2011
Site Supervisor
Survivors Not Victims (S.N.V.)
05.2010 - 08.2011
Site Supervisor
Feeding Future Leaders
06.2009 - 08.2009
Bachelor of Science - Psychology
North Carolina Central University
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