Summary
Overview
Work History
Education
Skills
Timeline
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ELIZABETH NICKERSON

Dallas,TX

Summary

Knowledgeable and dedicated professional with extensive experience in education, healthcare and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

CLASSROOM INSTRUCTOR

Lancaster Independent School District
08.2022 - 09.2023
  • Boosted student engagement through the use of interactive classroom activities and multimedia resources.
  • Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of content across subjects.
  • Enhanced student comprehension by utilizing diverse teaching methods and adjusting instruction based on individual learning styles.

PATIENT CARE ADVOCATE

Accredo Specialty Pharmacy, Cigna
11.2020 - 08.2022
  • Provided empathetic and efficient support to over 150 patients weekly, resulting in a 95% satisfaction rate through effective communication, prompt issue resolution, and the adept use of patient management software.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
  • Kept meticulous records of all relevant documentation within the electronic health record system for easy access by healthcare providers.

CUSTOMER SERVICE ANALYST

United Parcel Services
08.2018 - 08.2020
  • Conducted thorough root cause analyses for recurring issues, implementing preventive measures to minimize future occurrences.
  • Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.
  • Streamlined processes for improved efficiency, implementing new CRM systems and training protocols.
  • Demonstrated flexibility in handling varying workloads by adapting quickly under changing circumstances while maintaining focus on results.

ASSISTANT MANAGER/ SHIFT LEAD

Panera Bread
08.2017 - 08.2018
  • Delegate tasks and responsibilities, overseeing team performance to achieve daily operational goals
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

FRONT DESK RECEPTIONIST

Dave & Buster
08.2015 - 08.2017
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.

Education

Bachelor of Science - Communications

University of North Texas
Denton, TX
05.2020

Skills

  • Salesforce
  • Customer Relationship Management
  • Product Knowledge
  • Customer Retention
  • Escalation Management
  • Help Desk Support
  • Account Management
  • Project Management
  • Technical Support
  • Communication

Timeline

CLASSROOM INSTRUCTOR

Lancaster Independent School District
08.2022 - 09.2023

PATIENT CARE ADVOCATE

Accredo Specialty Pharmacy, Cigna
11.2020 - 08.2022

CUSTOMER SERVICE ANALYST

United Parcel Services
08.2018 - 08.2020

ASSISTANT MANAGER/ SHIFT LEAD

Panera Bread
08.2017 - 08.2018

FRONT DESK RECEPTIONIST

Dave & Buster
08.2015 - 08.2017

Bachelor of Science - Communications

University of North Texas

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ELIZABETH NICKERSON