Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elizabeth Drake

Haymarket,VA
Elizabeth Drake

Summary

Experienced professional proficient in customer service, team development, retail management, and administration, with expertise in HR functions such as talent acquisition, onboarding, and leadership training, as well as administrative tasks like budgeting and payroll. Possesses strong interpersonal, communication, and organizational skills, coupled with expertise in budget management and policy development.

Overview

10
years of professional experience

Work History

INDEPENDENT PET PARTNERS

RETAIL MANAGEMENT
04.2019 - Current

Job overview

  • Recruit, hire, and train 20+ associates, developing into productive team members with excellent product knowledge; protect store assets and merchandise by adhering to company operation standards
  • Onboarding trainer, mentoring managers and team members in the transition to new roles
  • Coordinate schedules and training programs for the store's 6-employee staff
  • Partnered with neighboring locations to offer staffing assist when relief was requested
  • Lead staff operations, devise budget reports, arranges schedules, and oversee inventory, ensuring stock levels match customer demand
  • Aid the district in achieving sales objectives and enhancing customer service with innovative, cost-effective strategies; supervise the grooming and sales staff while delivering exceptional customer service to maintain satisfaction
  • Assess sales data, including profit and loss statements
  • Create a Scheduling system that increased sales capacity and optimized the salon time, to increase appointments and minimized duration of the appointment
  • Outline and execute all seasonal floor sets to guarantee company standards and deadlines are met.

Pbmares

Tax Generalist
04.2023 - 03.2024

Job overview

  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and Tax Specialists.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed strong communication and organizational skills through working on group projects.

ZENGO CYCLE

RECEPTION COORDINATOR
09.2018 - 11.2019

Job overview

  • Completed client support, created and arranged schedules, organized records and prioritized tasks; assisted Instructor professionals with scheduling, equipment, and supplies
  • Handled client relations and drove satisfaction; offered general business operation support as required to facilitate efficiency
  • Advised and guided billing, collections, and data processing to ensure accurate patient billing and efficient account collection
  • Received and screened visitors and telephone calls; provided general information in person and on the telephone
  • Finalized front end process of billing procedure ensuring all information accurately input in the computer registration module.

CATERPILLAR ACADEMY

PRESCHOOL TEACHER
09.2014 - 02.2015

Job overview

  • Formulated engaging and instructive course curriculum that satisfied the intellectual, academic, and social needs of students
  • Supported discipline plan with effective strategies and diverse lesson plans to boost concentration, participation, and cultivate student accountability
  • Delivered creative and interactive activities to an average of 15 students between four to five years of age
  • Communicated with parents to report on student behavior, social and developmental progress, and any observed health conditions.

Education

Park Valley College
Haymarket, VA

LAY HELPING PROGRAM
06.2022

Northern Virginia Community College
Alexandria, VA

ASSOCIATE OF SCIENCE IN PSYCHOLOGY
06.2019

Skills

  • Technical Proficiencies: Microsoft Office Suite (Excel, PowerPoint), Zoom, ADP, Microsoft Teams, ICIMS, Power BI, Jobvite, KWI
  • Talent acquisition
  • Onboarding Processes
  • Digital Records Maintenance
  • Interpersonal-communication
  • Project Coordination
  • Team Management
  • Cross-functional Collaboration
  • ATS systems
  • Scheduling
  • Networking
  • Conflict Resolution

Timeline

Tax Generalist

Pbmares
04.2023 - 03.2024

RETAIL MANAGEMENT

INDEPENDENT PET PARTNERS
04.2019 - Current

RECEPTION COORDINATOR

ZENGO CYCLE
09.2018 - 11.2019

PRESCHOOL TEACHER

CATERPILLAR ACADEMY
09.2014 - 02.2015

Park Valley College

LAY HELPING PROGRAM

Northern Virginia Community College

ASSOCIATE OF SCIENCE IN PSYCHOLOGY

Similar Profiles

CREATE PROFILE
Elizabeth Drake