ELIZABETH NICOLETTI
Tampa,FL
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes excellent organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
21
21
years of professional experience
Work History
Insurance & Treatment Coordinator
Tersa Oral and Facial Surgery
09.2024 - Current
- Increased 33% revenue production in a quarter.
- Highly detailed oriented, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Scheduled surgeries, follow ups, managed pre-certifications and verified insurance coverage
- Maintained OMSVision and Medstar systems efficiency.
Front Desk Administrator
Westchase Physical Therapy & Wellness
01.2022 - 08.2024
- Responsible for the promotion & education of current and prospective clients.
- Manage billing & interaction with Insurance, Referring Physicians & Patients.
- Maintain Pike 13 & WebPT systems that facilitate proper coding and prompt payment.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
Administrative Assistant/Sales Associate
Obesity Control Center
01.2017 - 01.2020
- Coordinated patient intake & follow-up
- Administered Harmony MD (patient CRM)
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Dental Office Administrator
The Dental Express
01.2015 - 01.2016
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Organized patient files and streamlined operations to improve efficiency.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
Front Office & Administration
Obesity Control Center
10.2013 - 01.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Administered Harmony MD (patient CRM)
Manager
Mrs. Green's Natural Market
01.2004 - 01.2012
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Responsible for department conditions and operations to determine strengths and areas for improvement.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Arts - Spanish & Literature, Psycholgy
Herbert Lehman College
Bronx, New York01.2011
Skills
- Customer Service
- Administration
- HIPAA compliance
- Proficient in OMSVision, WebPT, Pike, Medstar
- Critical thinking skills
- Attention to detail
- Organizational standards
- Performance improvement
- Goal setting
- Verbal and written communication
Accomplishments
- Increased insurance payments by 38%.
- Responsible for launching new cryotherapy and wellness center.
- Facilitated 33% in revenue production through implementing new strategies .
My Time
- Train front desk staff.
- Coordinate treatment with physicians office.
- Correspond with insurance for prompt payment.
- Explained treatment plans and insurance coordination.
Passions
- Technology
- Fitness
- Self Improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance & Treatment Coordinator
Tersa Oral and Facial Surgery
09.2024 - Current
Front Desk Administrator
Westchase Physical Therapy & Wellness
01.2022 - 08.2024
Administrative Assistant/Sales Associate
Obesity Control Center
01.2017 - 01.2020
Dental Office Administrator
The Dental Express
01.2015 - 01.2016
Front Office & Administration
Obesity Control Center
10.2013 - 01.2015
Manager
Mrs. Green's Natural Market
01.2004 - 01.2012
Bachelor of Arts - Spanish & Literature, Psycholgy
Herbert Lehman College
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