Elizabeth Noa
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Graduate with excellent research, technical, and problem-solving skills. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Motivated professional offering a Bachelor's in Psychology. Adds value to any position in need of great collaboration, interpersonal and multitasking abilities. Possesses detailed understanding of principles, methods and procedures. Evaluates to assist diagnosis and treatment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telesales Insurance Agent
UnitedHealth Group
Miami, FL
08.2022 - Current
- Monitored changes in the industry landscape such as pricing trends or legislative updates which could affect product availability or customer satisfaction levels.
- Resolved customer complaints by providing prompt solutions or referring them to the appropriate departments.
- Developed strategies for sales growth and customer retention.
- Answered questions from potential customers regarding plan benefits, eligibility requirements, premiums.
- Advised clients on how best to use their coverage effectively by understanding their individual circumstances.
- Analyzed client needs and recommended suitable products to meet their requirements.
- Maintained positive working relationship with fellow staff and management.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Patient Consultant
Miami Life Plastic Surgery
Miami, FL
09.2021 - 08.2022
- Provided comprehensive patient consultations to identify individual needs and preferences.
- Developed customized treatment plans based on the assessment of patients' medical history, current health status, lifestyle habits, and goals.
- Counseled patients on nutrition and exercise regimens to promote healthy living.
- Maintained a safe environment for all patients by adhering to established policies and procedures.
- Facilitated communication between physicians and families regarding patient care decisions.
- Compiled detailed medical records including patient histories, test results, diagnoses, treatment plans, and progress notes.
- Provided emotional support to help patients cope with difficult diagnoses or treatments.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Patient Consultant
Prestige Aesthetic Center
Miami, FL
12.2020 - 09.2021
- Reviewed laboratory results with patients to explain findings and answer questions.
- Provided comprehensive patient consultations to identify individual needs and preferences.
- Performed preliminary evaluations of patient conditions, administering physical examinations and asking questions regarding mental health and lifestyle factors to report to physicians.
- Used medical history and in-depth interviews to conduct mental health evaluations.
- Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
Manager
Unique Aesthetic Center
Miami, FL
03.2019 - 12.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12-2023
High School Diploma -
Miami Arts Studio
Miami, FL06-2020
Skills
- Bilingual/Native in English & Spanish
- CRM Software
- MS Office
- SalesForce, GoogleDocs, Google Email
- Team Management
- Conflict Resolution
- Customer Service
- Active Listening
- Counseling
- Consultative Sales Techniques
- Payment Processing
- Exceeds Sales Goals
Certification
- 2-40 Medicare Health Agent License (Active in 50 States)
References
References available upon request.
Timeline
Telesales Insurance Agent
UnitedHealth Group
08.2022 - Current
Patient Consultant
Miami Life Plastic Surgery
09.2021 - 08.2022
Patient Consultant
Prestige Aesthetic Center
12.2020 - 09.2021
Manager
Unique Aesthetic Center
03.2019 - 12.2020
Bachelor of Arts - Psychology
Florida International University
High School Diploma -
Miami Arts Studio
Similar Profiles
Amanda BurbankAmanda Burbank
Senior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth GroupSenior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth Group
Fawn DillonFawn Dillon
Clinical Transformation Manager at UnitedHealth Group- UnitedHealth Care DivisionClinical Transformation Manager at UnitedHealth Group- UnitedHealth Care Division
Vikas KansalVikas Kansal
Senior Director Digital Product at UnitedHealth Care, UnitedHealth GroupSenior Director Digital Product at UnitedHealth Care, UnitedHealth Group
Shalalah HarveyShalalah Harvey
Workforce Analyst at UnitedHealth Care, UnitedHealth GroupWorkforce Analyst at UnitedHealth Care, UnitedHealth Group
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel