ELIZABETH NOEL
Lake Orion,MI
Summary
Learning and development specialist with 5+ years of experience creating learner-centered, scalable training solutions across corporate, international, and higher education environments. Expertise in virtual, blended, and eLearning development using adult learning theory, instructional design methodologies (ADDIE, SAM), and best-in-class authoring tools. Proven success collaborating and consulting with stakeholders to align learning strategies with business objectives, and fostering a culture of continuous development.
Overview
14
14
years of professional experience
Work History
Senior Instructional Designer
Credit Acceptance Corporation
Southfield, Michigan
01.2024 - Current
- Lead department-wide initiatives in the indirect auto finance industry, including process standardization, continuous learning, and file storage management.
- Consult, design, and deliver sales training programs supporting Market Area Managers (MAMs), Sales Directors, and Dealers.
- Develop and implement new hire training experiences in collaboration with Onboarding, LMS Administration, Analytics, and business leaders from Operations and Sales, resulting in improved ramp-up times and reduced attrition.
- Facilitate cross-functional meetings for Instructional Designers to promote alignment and knowledge sharing across teams.
- Led cross-functional teams in developing strategic training initiatives aligned with organizational goals.
- Utilized cutting-edge authoring tools to create visually appealing e-learning courses that effectively conveyed complex information.
- Consulted with clients to define program development and instructional design needs.
- Designed custom field safety course tailored to client needs by using reality-based scenarios, interactives and simulations.
Instructional Designer
Credit Acceptance Corporation
01.2022 - 01.2024
- Created and delivered new hire training programs tailored to the needs of employees in the indirect auto finance space, specifically in Operations, Collections, customer service, and redemption.
- Partnered with HR and departmental leaders to align learning solutions with organizational goals and compliance standards.
- Member of the Great Place to Work Committee (GPTW) for the HR department, which includes planning events, both onsite and virtually.
- Supported the development of assessment tools to evaluate learner performance.
- Participated in usability testing to enhance user experience in learning platforms.
- Organized and maintained project documentation for instructional design projects.
- Adapted existing training materials to align with updated educational standards and methodologies.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
Junior Instructional Designer & LMS Administrator
Centerfield Corporation
Los Angeles, California
01.2021 - 01.2022
- Manage Cornerstone LMS, including:
- Upload and update SCORM-compliant courses
- Design and maintain the user homepage
- Create weekly job aids and communications
- Respond to LMS support requests
- Worked with SMEs from across different departments to collaborate and advise on training format and materials to complete training for compliance, product knowledge, and sales training.
- Facilitated workshops to train staff on new instructional technologies and methodologies.
eLearning Intern
Volkswagen Group of America
01.2020 - 01.2021
- Collaborated with various business departments and OD & L team to develop training that meets business objectives.
- Managed, developed, and designed multiple pieces of training for blended and eLearning modules for compliance, software, customer service, and financial services.
- Served as LinkedIn Learning administrator.
- Assisted with LMS by testing, updating, and uploading SCORM content.
- Collaborated with subject matter experts to refine course content and delivery methods.
International Admissions Coordinator and PDSO
Cleary University
Howell, MI
01.2018 - 01.2019
- Managed international admissions department for University which included; mentorship of graduate assistant, creating procedural training standards for admissions practices.
- Served as the PDSO- Principal Designated Service Official which included re-certification of the university to host international students, F-1 and J-1 Visa assistance, and OPT and CPT work authorizations.
- Kept faculty, staff, and international students in compliance with USA laws for Immigration and Customs Enforcement.
- Streamlined application review procedures, improving turnaround time for decisions.
- Trained and mentored new staff on admissions policies and best practices.
- Analyzed enrollment trends to inform strategic planning and decision-making initiatives.
- Collaborated with professors, financial aid, and housing departments to keep students in compliance and improve on-campus orientation and experience.
International/Domestic Admissions Counselor
Lawrence Technological University
Southfield, Michigan
01.2015 - 01.2018
- Admitted and evaluated materials for both domestic and international students.
- Strategized international recruitment for Latin American Region working with agents, counselors and government officials.
- Served as a DSO- Designated Service Official for top-ten University in Michigan with the most international students. Duties included providing international students with I-20 paperwork to apply for initial or transfer F-1 or J-1 visas.
- Gave presentations at two conferences for MAIE- Michigan Association for International Education.
- Updated orientation manual using InDesign, collaborating with various departments.
ESL Elementary Teacher
Piboonbumpen Demonstration School
Bang Saen, Thailand
01.2012 - 01.2014
- Designed and implemented curriculum, assessments and materials for primary grades 1-3.
- Subjects included English, Reading, Art and Home Economics.
- Worked and collaborated with international faculty, teachers and staff.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking skills.
- Established strong relationships with students and parents, promoting a positive school community environment.
- Implemented creative classroom management techniques to maintain an orderly and focused learning environment.
Education
Master of Education - Instructional Design
Western Governors University
Salt Lake City, UT01.2021
Bachelor of History - History
Wayne State University
Detroit, MI01.2010
Skills
- Instructional Design: ADDIE, SAM, Bloom’s Taxonomy, Gagné’s Nine Events, Adult Learning Theory, Visual Design Principles, Gamification,Curriculum Development, Universal Design for Instruction, training facilitation, storyboarding and adaptive learning
- Learning Modalities: VILT, eLearning, Microlearning, Blended Learning
- Tools: Articulate Storyline & Rise, Canva, Adobe Illustrator, Cornerstone LMS, Workday LMS, InDesign, Audacity, Natural Reader, Vyond, Microsoft Suite
- Learning Evaluation: Feedback surveys, QA metrics, data-informed iteration
- Project Management: Agile, project scope, tracking, budgeting tools: Microsoft planner, Jira
Timeline
Senior Instructional Designer
Credit Acceptance Corporation
01.2024 - Current
Instructional Designer
Credit Acceptance Corporation
01.2022 - 01.2024
Junior Instructional Designer & LMS Administrator
Centerfield Corporation
01.2021 - 01.2022
eLearning Intern
Volkswagen Group of America
01.2020 - 01.2021
International Admissions Coordinator and PDSO
Cleary University
01.2018 - 01.2019
International/Domestic Admissions Counselor
Lawrence Technological University
01.2015 - 01.2018
ESL Elementary Teacher
Piboonbumpen Demonstration School
01.2012 - 01.2014
Master of Education - Instructional Design
Western Governors University
Bachelor of History - History
Wayne State University