Elizabeth Nolasco
Tamarac,FL
Summary
Experienced, dedicated administrative professional with excellent customer service skills and extensive knowledge of procurement, shipping and receiving procedures seeking to help the Procurement Department provide a stellar Purchasing Agent Specialist. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
12
12
years of professional experience
Work History
Customer Services Representative / Supervisor
New Frontier Global Inc.
03.2016 - Current
- Led and managed customer service agents
- Planned, assigned, and monitored work tasks for optimum team efficiency
- Developed staff training programs and manuals
- Assisted upper-level management in formulating and implementing customer service policies and procedures
- Compiled and edited information for products, and operation/training manuals
- Ensured consistent achievement of customer service levels and standards
- Resolved escalated customer service issues
- Screened and routed calls to correct departments
- Verified and secured clientele information
- Maintained filing system for chargebacks and inventory
- Built and maintained effective relationships with peers and upper management
- Trained new customer service representative(s)
- Interacted effectively with general public in office and at trade shows
- Participated in daily Zoom call meetings to ensure all staff was up to date on new policies, procedures, and products.
Shipping and Receiving Manager
New Frontier Global Inc.
03.2016 - Current
- Adhere to, support, and comply with all company safety and environmental policies and practices
- Ensure co-workers understand company policies and regulatory guidelines for domestic and international shipping
- Ensure prompt and effective delivery of essential goods to customers with minimum time lag
- Determine which procurement method is appropriate and complies with regulatory guidelines and accepted procurement principles, consulting with managers and staff about their needs and desired purchases
- Assist in locating and identifying items and services being sought, contacting vendors, and developing sources of supply or services
- Use appropriate methods to prepare requests for quotations, requests for proposals, and purchase orders
- Employ advanced writing skills in preparing more complex requests for proposals, evaluating responses to requests for quotations, requests for proposals, and purchase orders, and performing advanced analytical work in assessing responses to more complex requests for proposals
- Expedite ordering and delivery process for goods or services.
Food Server/Cashier, Prep Cook
Lime Fresh Mexican Grill
04.2012 - 03.2016
Education
High School Diploma -
Coral Springs High School
Coral Springs06.2013
Skills
- Great organizational skills
- Strong time management skills
- Ability to work under pressure
- Analytical Thinker
Communication Skills
Acted as the liaison between the customers, IT, and sales teams to understand the demands for new features and prioritized the product roadmap leading to an increase in yearly revenues. In addition, I provided training and led teambuilding workshops when new products were released.
Leadership Experience
I am a highly organized and results-focused leader with eight years of experience coaching and mentoring teams of 5 to 10 employees.
References
- Nicole Johns, Superhairpieces Manager, (954) 913-4391
- Lissette Sermano, Superhairpieces Supervisor, (514) 754-7816
Languages
Spanish
Full Professional
Timeline
Customer Services Representative / Supervisor
New Frontier Global Inc.
03.2016 - Current
Shipping and Receiving Manager
New Frontier Global Inc.
03.2016 - Current
Food Server/Cashier, Prep Cook
Lime Fresh Mexican Grill
04.2012 - 03.2016
High School Diploma -
Coral Springs High School
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