Elizabeth Nolasco
Coral Springs
Summary
Results-driven professional with expertise in data analysis, quality assurance, and customer feedback analysis. Proven track record in enhancing customer experiences and resolving complaints efficiently.
Overview
14
14
years of professional experience
Work History
Shipping & Receiving Manager
Superhairpieces
Sunrise
03.2016 - Current
- Ensured strict compliance with safety, environmental, and regulatory policies across teams.
- Guided staff on domestic and international shipping documentation procedures, ensuring adherence to regulations.
- Coordinated timely delivery of essential goods and services, minimizing delays while meeting commitments.
- Evaluated procurement needs, selecting purchasing methods aligned with regulatory guidelines.
- Collaborated with managers and cross-functional teams to align sourcing decisions with compliance requirements.
- Researched and engaged vendors to develop reliable supply sources and services.
- Prepared procurement documentation, ensuring accuracy and compliance in RFQs, RFPs, and purchase orders.
- Performed analytical reviews of complex proposals to ensure alignment with operational and financial standards.
Customer Service Manager
Superhairpieces
Sunrise
03.2016 - Current
- Delivered responsive, high-quality customer support, enhancing customer satisfaction through a professional, friendly, and solutions-oriented approach.
- Managed multi-channel customer support operations, achieving timely responses across phone, email, and chat platforms to meet customer needs.
- Provided guidance and escalation support to team members, assisting in the resolution of high-impact customer concerns.
- Acted as a primary liaison between customers and internal teams for complex or high-priority service matters.
- Maintained in-depth knowledge of company products, services, and policies to ensure accurate and efficient issue resolution.
- Analyzed customer feedback, support trends, and service metrics to identify improvement opportunities and enhance the overall customer experience.
- Designed and implemented staff training programs and operational procedures, enhancing onboarding materials to improve team efficiency and consistency.
Food Server, Cashier & Prep Cook
Lime Fresh Mexican Grill
Coconut Creek
04.2012 - 03.2016
Education
High School Diploma -
Coral Springs High School
Coral Springs06-2013
Skills
- Inventory management and chargeback processing
- Quality assurance
- Process improvement
- Documentation and operational manual development
- Data analysis and customer feedback analysis
- Multi-channel customer support
- Escalation and complaint resolution
- Team leadership and performance management
- Training program development and onboarding
Languages
Spanish
Native/ Bilingual
Timeline
Shipping & Receiving Manager
Superhairpieces
03.2016 - Current
Customer Service Manager
Superhairpieces
03.2016 - Current
Food Server, Cashier & Prep Cook
Lime Fresh Mexican Grill
04.2012 - 03.2016
High School Diploma -
Coral Springs High School