Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elizabeth Norales

New York,NY

Summary

Professional with proven experience in healthcare setting, ready to excel in front-facing role within radiology department. Strong focus on team collaboration and achieving results, ensuring smooth operations and patient satisfaction. Skilled in managing patient records, scheduling, and providing exceptional customer service. Reliable and adaptable, capable of handling dynamic environments with ease.

Overview

9
9
years of professional experience

Work History

Radiology Receptionist

Kolb Radiology
11.2024 - Current
  • Managed patient scheduling and appointment confirmations to optimize clinic workflow.
  • Processed insurance verifications, ensuring compliance with billing procedures and regulations.
  • Assisted in maintaining electronic health records, ensuring data accuracy and confidentiality.
  • Coordinated communication between patients and radiology staff for seamless service delivery.
  • Assisted in maintaining department inventory levels through ordering supplies as needed while adhering to budgetary guidelines.
  • Streamlined front office operations for improved patient flow and reduced wait times.
  • Facilitated efficient interdepartmental communication, resulting in smooth coordination between radiologists, technicians, and other medical staff members.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Maintained a clean and organized reception area for optimal patient comfort during their visits.
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Oversaw daily operations to ensure smooth workflow and team performance.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

Receptionist

True Pursuit Psychological Services
08.2020 - 10.2022
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Maintained accurate patient records using electronic health record systems.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.

Medical Assistant/Supervisor

Revival Physical Therapy
11.2017 - 01.2020
  • Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
  • Supervised daily operations to ensure efficient patient care and streamlined clinic workflows.
  • Trained and mentored new medical assistants, enhancing team performance and service quality.
  • Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
  • Scheduled and confirmed appointments and meetings for management team.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled and confirmed appointments.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Medical Assistant

Dr. Robert Oropall Podiatrist Office
11.2016 - 11.2017
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Education

High School Diploma -

South Bronx High School
Bronx, NY
06.2002

Skills

  • Data Entry and Database Software
  • Verbal and Written Communication
  • Customer Service
  • EMR Software
  • ICD-10 Coding
  • Insurance Verification
  • Patient scheduling
  • Multitasking
  • Excellent communication
  • Organization and time management
  • Office administration
  • Patient registration
  • Data entry

References

Reference finish upon request.

Timeline

Radiology Receptionist

Kolb Radiology
11.2024 - Current

Receptionist

True Pursuit Psychological Services
08.2020 - 10.2022

Medical Assistant/Supervisor

Revival Physical Therapy
11.2017 - 01.2020

Medical Assistant

Dr. Robert Oropall Podiatrist Office
11.2016 - 11.2017

High School Diploma -

South Bronx High School

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