Elizabeth Norris
Lincoln,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Open Harvest Co-op Grocery
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and customers to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with local vendors/farmers, community organizations, area businesses & those open to building a sustainable food economy.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Event Coordinator / Manager
Rococo Theatre & Barrymores Backstage Bar
10.2012 - 02.2018
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Hired, trained and supervised volunteers and support staff required for events.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Account Manager
MWI Direct
01.2006 - 10.2012
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor Of Journalism - Advertising & Public Relations
University of Nebraska - Lincoln
Lincoln, NE2005
Skills
- Managing Operations and Efficiency
- Account Management and Updating
- Strategic Planning
- Coaching and Mentoring
- Key Performance Indicators (KPI)
- Performance Tracking and Evaluations
- Overseeing Employees
- Issue and Conflict Resolution
- Food and Beverage Management
- Scheduling and Coordinating
- Employee Training
- Managing Terminations
- Shrinkage Prevention
- Budgeting and Cost Control
- Managing Live Events
Certification
ServSafe Manager Certification - exp. June 2028
Nebraska Food Handler Permit - Manager - exp. 2024
Timeline
Manager
Open Harvest Co-op Grocery
03.2018 - Current
Event Coordinator / Manager
Rococo Theatre & Barrymores Backstage Bar
10.2012 - 02.2018
Account Manager
MWI Direct
01.2006 - 10.2012
Bachelor Of Journalism - Advertising & Public Relations
University of Nebraska - Lincoln
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