Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Elizabeth Nunez

Hollywood,Florida
Elizabeth Nunez

Summary

Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action. Personable and versatile manager with expertise delivering spa services and managing fitness programs, safety and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager. Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Spa Associate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable and versatile manager with expertise delivering spa services and managing fitness programs, safety and massages. Models astute business sense in meeting budgets in combination with personal service orientation and direct care for clients. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and spa service. Hardworking and passionate job seeker with strong organizational skills eager to secure Spa Associate position. Ready to help team achieve company goals.

Overview

28
years of professional experience

Work History

Emser Hotel Und Therme

Spa Manager
08.2018 - 01.2023

Job overview

  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Recorded product sales into spa's weekly income report.
  • Led spa tours for new members to familiarize guests with services provided.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.

Berlitz Language School

Language Teacher
09.2014 - 01.2019

Job overview

  • Created reading lists with materials to promote student comprehension of written English and Spanish
  • Facilitated extracurricular activities centered around English and Spanish.
  • Developed students' vocabulary of English words, characters and loanwords using learning and memorization techniques.
  • Worked with German students to generate comprehensive understanding of English and Spanish

Wine Paradise

Owner
07.1995 - 06.2014

Job overview

  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Education

Bright Education Institute
Dania, Fl.

from Massage Therapy

Body And Soul Massage Therapy Academy
Bonn, Germany

from Massage Therapy
07.2018

Skills

  • Team-Building Exercises
  • Filing Systems
  • Social Media Platforms
  • Team Goals
  • Photo Shoots
  • Set Organizational Policies
  • Supply Monitoring
  • Activities Management
  • Store Operations
  • Staff Support
  • Intake Forms
  • Customer Relationship Management
  • Constructive Feedback
  • Critical Thinking
  • Front Desk Management
  • Schedule Coordination
  • Corrective Actions
  • Customer Inquiries
  • Profit Margins
  • Assignment Delegation
  • Motivational Leadership
  • Manage Inventory
  • Customer Acquisition
  • Administrative Support
  • Plan Services
  • Schedule Appointments
  • Promote Products
  • Staff Meetings
  • Maintaining Clean Work Areas
  • Relaxation Techniques
  • Inventory Accuracy
  • Spa Advertising
  • Team Relationships
  • Industry Standards
  • Employee Coaching
  • Operational Efficiency
  • Massage Therapy
  • Confidentiality Requirements
  • Compliance Requirements
  • Special Events
  • Client Service Management
  • Vendor Contracts
  • Reading Comprehension
  • Organize Schedules
  • Serve Customers
  • Seasonal Promotions
  • Organizational Systems
  • Budget Administration
  • Team Collaboration

Languages

Spanish
Native or Bilingual
German
Full Professional

Timeline

Spa Manager

Emser Hotel Und Therme
08.2018 - 01.2023

Language Teacher

Berlitz Language School
09.2014 - 01.2019

Owner

Wine Paradise
07.1995 - 06.2014

Bright Education Institute

from Massage Therapy

Body And Soul Massage Therapy Academy

from Massage Therapy
Elizabeth Nunez