Elizabeth OBrien
Maryville,TN
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and resolving customer issues, while fostering a collaborative environment. Skilled in performance improvement and staff training, consistently achieving high satisfaction ratings through effective communication and problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Seasonal Team Leader
Walmart
Maryville, TN
10.2023 - Current
- Oversaw daily operations to ensure compliance with safety standards and company policies.
- Trained and mentored team members on best practices for customer service and efficiency.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated inventory management to optimize stock levels and minimize shrinkage.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Conducted performance evaluations to identify training needs and support staff development.
- Collaborated with management to align team goals with corporate objectives for improved results.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Stocking Team Lead
Walmart
Maryville, TN
10.2018 - 03.2023
- Led team in achieving operational efficiency through streamlined processes and effective communication.
- Trained new associates on company policies, safety protocols, and customer service standards.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Coordinated daily schedules, optimizing workforce allocation to meet peak demand periods.
- Led team of associates to enhance operational efficiency and service quality.
- Implemented training programs to develop staff skills and improve customer interactions.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Coordinated daily scheduling to optimize workforce utilization and meet business demands.
- Conducted performance evaluations, providing constructive feedback to drive employee growth.
Customer Service Manager
Walmart
Maryville, TN
10.2015 - 03.2017
- Developed and implemented customer service training programs to enhance team performance.
- Resolved escalated customer inquiries, fostering positive relationships and retention.
- Monitored customer service metrics, identifying areas for improvement in response times.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Mentored staff on best practices for conflict resolution and effective communication techniques.
- Led initiatives to improve customer satisfaction scores through targeted feedback analysis.
- Oversaw daily operations of the customer service department, ensuring compliance with company standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Cashier
Walmart
Maryville, TN
09.2014 - 08.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and ensuring satisfaction.
- Managed cash register operations, balancing cash drawers at the end of shifts.
- Maintained organized checkout areas, ensuring a clean and welcoming environment for customers.
- Handled returns and exchanges according to store policies, enhancing customer trust and loyalty.
- Monitored inventory levels at checkout counters, restocking items as needed for sales support.
- Trained new cashiers on operational procedures and customer service standards for consistency in service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
West High School
Knoxville, TN05.2007
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Goal setting
- Overseeing daily activities
- Conflict resolution
- Leading team meetings
- Safety
- Relationship building
- Safety processes and procedures
- Team building
- Cash handling
- Flexible schedule
- Issue resolution
- Complaint resolution
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- Performance evaluations
- Employee evaluation
- Overtime management
- Feedback delivery
- Task delegation
- Leadership
- Team assessment
- Time management
- Multitasking
- Customer service
- Active listening
- Decision-making
- Problem resolution
- Task prioritization
- Customer relations
- Positive attitude
- Teamwork
- Problem-solving abilities
- Reliability
- Team leadership
- Effective communication
- Adaptability and flexibility
- Self motivation
- Order fulfillment
- Barcode scanning
- Picking speed
- Pick-list processing
Certification
Electric Jack, Walkie Stacker and Skyjack certified.
Timeline
Seasonal Team Leader
Walmart
10.2023 - Current
Stocking Team Lead
Walmart
10.2018 - 03.2023
Customer Service Manager
Walmart
10.2015 - 03.2017
Cashier
Walmart
09.2014 - 08.2015
High School Diploma -
West High School