Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Ocampo

Dallas

Summary

Hi! I am a highly-motivated and detail-oriented employee with a desire to take on new challenges! I learn at a fast pace & become proficient in all of my work in no time by being organized and having a strong work ethic. I am able to take constructive criticism well and will always strive to be and do my best in and out of any work environment. I am a problem solver with a friendly and caring mentality and will always shoot for excellent communication skills with peers.

Overview

4
4
years of professional experience

Work History

Patient Service Specialist

Pediatric Center of Las Colinas/Grand Prairie
Grand Prairie, TX
02.2025 - Current
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.

SURGERY SCHEDULING COORDINATOR /FRONT DESK

North Texas Orthopaedic and Spine
10.2022 - 02.2025
  • Managed multi-line phone system and pleasantly greeted patients
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Prepared and processed patient referrals and transfer requests
  • Assisted with medical coding and billing tasks
  • Placed new supply orders, managed inventory and restocked clerical spaces
  • Managed office bookkeeping with insurance billing and patient payments
  • Booked surgeries according to physician volume and maintained prompt turnaround times
  • Scheduled Post-operative appointments as designated by physician
  • Checked patient insurance and collected pre-authorizations from providers
  • Distributed treatment and procedural information to patients

Handler Warehouse Part Time

FedEx Ground
Hutchins, TX
11.2023 - 02.2024
  • Assisted with loading and unloading trucks during peak season by sorting, scanning, loading freight, unloading freight, and distributed packages in a fast-paced environment.
  • Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
  • Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
  • Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.

MEDICAL CALL CENTER SPECIALIST/PATIENT SCHEDULER

COMPREHENSIVE SPINE CENTER OF DALLAS
05.2022 - 10.2022
  • Coordinated work processes and routed paperwork to appropriate physicians and staff members
  • Managed patient check-in and check-out procedures and processed payments
  • Adhered to HIPAA requirements to safeguard patient confidentiality
  • Scheduled and confirmed patient appointments and consultations
  • Scheduled tests, lab work or x-rays for patients based on physician orders
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
  • Properly organize patients' appointments while maintaining a busy but not overwhelming workflow by information routing, collecting all patient information and managing separate given tasks
  • Provided a friendly and empathic phone presence when scheduling appointments

GENERAL MERCHANDISE/CASHIER TEAM LEADER

Target
07.2021 - 05.2022
  • Unloaded RDC truck while working in a fast-paced environment quickly and efficiently sorting merchandise boxes to their right location
  • Maintained a clean, organized and stocked inventory
  • Anticipated customer needs and provided them with high quality service while upholding Target brand standards and values to ensure customer satisfaction
  • Handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Actively learned and memorized the latest Target sales offerings and loyalty programs
  • Performed cash, card, and check transactions to complete customer purchases
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Responsibly assisted customers with all their shopping needs, responding to all customer inquiries throughout their shopping experience

GENERAL MERCHANDISE

Lowe's
02.2021 - 07.2021
  • Maintained a clean, organized and stocked inventory

FOOD DELIVERY DRIVER

DoorDash
12.2020 - 02.2021
  • Efficiently and safely operate vehicles while transporting 50+ food orders to customers desired destination in optimal time while advancing problem solving, communication, customer service and multitasking skills
  • Safely navigate throughout various cities in the Dallas County and follow directions using key technologies to best avoid traffic, accidents and tolls
  • Successfully deliver an average of 500 orders per quarter, earning a 4.97 average customer rating based off 100 delivery ratings

Education

High School Diploma -

Richland Collegiate High School
Dallas, TX
06-2021

Skills

  • Patient registration
  • Attention to detail
  • Multitasking and organization
  • Money handling
  • Patient check-in/out
  • Registration and scheduling
  • Warehouse operations
  • Loading and unloading
  • Material handling
  • Sorting, labeling, shipping and receiving
  • Order fulfillment
  • Receiving and processing shipments

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Specialist

Pediatric Center of Las Colinas/Grand Prairie
02.2025 - Current

Handler Warehouse Part Time

FedEx Ground
11.2023 - 02.2024

SURGERY SCHEDULING COORDINATOR /FRONT DESK

North Texas Orthopaedic and Spine
10.2022 - 02.2025

MEDICAL CALL CENTER SPECIALIST/PATIENT SCHEDULER

COMPREHENSIVE SPINE CENTER OF DALLAS
05.2022 - 10.2022

GENERAL MERCHANDISE/CASHIER TEAM LEADER

Target
07.2021 - 05.2022

GENERAL MERCHANDISE

Lowe's
02.2021 - 07.2021

FOOD DELIVERY DRIVER

DoorDash
12.2020 - 02.2021

High School Diploma -

Richland Collegiate High School

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Elizabeth Ocampo