Elizabeth Ocampo
Dallas
Summary
Hi! I am a highly-motivated and detail-oriented employee with a desire to take on new challenges! I learn at a fast pace & become proficient in all of my work in no time by being organized and having a strong work ethic. I am able to take constructive criticism well and will always strive to be and do my best in and out of any work environment. I am a problem solver with a friendly and caring mentality and will always shoot for excellent communication skills with peers.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Pediatric Center of Las Colinas/Grand Prairie
02.2025 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
SURGERY SCHEDULING COORDINATOR /FRONT DESK
North Texas Orthopaedic and Spine
10.2022 - 02.2025
- Managed multi-line phone system and pleasantly greeted patients
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Prepared and processed patient referrals and transfer requests
- Assisted with medical coding and billing tasks
- Placed new supply orders, managed inventory and restocked clerical spaces
- Managed office bookkeeping with insurance billing and patient payments
- Booked surgeries according to physician volume and maintained prompt turnaround times
- Scheduled Post-operative appointments as designated by physician
- Checked patient insurance and collected pre-authorizations from providers
- Distributed treatment and procedural information to patients
Handler Warehouse Part Time
FedEx Ground
11.2023 - 02.2024
- Assisted with loading and unloading trucks during peak season by sorting, scanning, loading freight, unloading freight, and distributed packages in a fast-paced environment.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
MEDICAL CALL CENTER SPECIALIST/PATIENT SCHEDULER
COMPREHENSIVE SPINE CENTER OF DALLAS
05.2022 - 10.2022
- Coordinated work processes and routed paperwork to appropriate physicians and staff members
- Managed patient check-in and check-out procedures and processed payments
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Scheduled and confirmed patient appointments and consultations
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Properly organize patients' appointments while maintaining a busy but not overwhelming workflow by information routing, collecting all patient information and managing separate given tasks
- Provided a friendly and empathic phone presence when scheduling appointments
GENERAL MERCHANDISE/CASHIER TEAM LEADER
Target
07.2021 - 05.2022
- Unloaded RDC truck while working in a fast-paced environment quickly and efficiently sorting merchandise boxes to their right location
- Maintained a clean, organized and stocked inventory
- Anticipated customer needs and provided them with high quality service while upholding Target brand standards and values to ensure customer satisfaction
- Handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively learned and memorized the latest Target sales offerings and loyalty programs
- Performed cash, card, and check transactions to complete customer purchases
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Responsibly assisted customers with all their shopping needs, responding to all customer inquiries throughout their shopping experience
GENERAL MERCHANDISE
Lowe's
02.2021 - 07.2021
- Maintained a clean, organized and stocked inventory
FOOD DELIVERY DRIVER
DoorDash
12.2020 - 02.2021
- Efficiently and safely operate vehicles while transporting 50+ food orders to customers desired destination in optimal time while advancing problem solving, communication, customer service and multitasking skills
- Safely navigate throughout various cities in the Dallas County and follow directions using key technologies to best avoid traffic, accidents and tolls
- Successfully deliver an average of 500 orders per quarter, earning a 4.97 average customer rating based off 100 delivery ratings
Education
High School Diploma -
Richland Collegiate High School
Dallas, TX06-2021
Skills
- Patient registration
- Attention to detail
- Multitasking and organization
- Money handling
- Patient check-in/out
- Registration and scheduling
- Warehouse operations
- Loading and unloading
- Material handling
- Sorting, labeling, shipping and receiving
- Order fulfillment
- Receiving and processing shipments
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Pediatric Center of Las Colinas/Grand Prairie
02.2025 - Current
Handler Warehouse Part Time
FedEx Ground
11.2023 - 02.2024
SURGERY SCHEDULING COORDINATOR /FRONT DESK
North Texas Orthopaedic and Spine
10.2022 - 02.2025
MEDICAL CALL CENTER SPECIALIST/PATIENT SCHEDULER
COMPREHENSIVE SPINE CENTER OF DALLAS
05.2022 - 10.2022
GENERAL MERCHANDISE/CASHIER TEAM LEADER
Target
07.2021 - 05.2022
GENERAL MERCHANDISE
Lowe's
02.2021 - 07.2021
FOOD DELIVERY DRIVER
DoorDash
12.2020 - 02.2021
High School Diploma -
Richland Collegiate High School
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