Elizabeth Ochoa
Kendall,Florida
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Banking Assistant
International Finance Bank, IFB
La Habana, Cuba
10.2014 - 03.2023
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Managed high-volume transactions accurately, ensuring minimal discrepancies in daily reconciliations.
- Imaged banking and loan documents, created computerized placeholders and built comprehensive electronic credit files.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Provided exceptional customer service, contributing to a positive reputation for the bank.
- Reduced processing times by implementing digital document management systems.
- Maintained strict confidentiality of client information, upholding the bank''s privacy standards.
Social Worker
Ministry Of Labor and Social Security
La Habana, Cuba
09.2003 - 11.2013
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
Education
High School Diploma - Social Sciences
School For Training Social Workers
La Habana,Cuba07.2003
Skills
Accounting systems and software
Spanish speaking
Teamwork and Collaboration
MS Office
Flexible and Adaptable
Fluent in [Language]
Multidisciplinary team collaboration
Data collection and management
Social services
Certification
- RBT - Registered Behavior Technician
Timeline
Banking Assistant
International Finance Bank, IFB
10.2014 - 03.2023
Social Worker
Ministry Of Labor and Social Security
09.2003 - 11.2013
High School Diploma - Social Sciences
School For Training Social Workers