Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Elizabeth O'Connor

Raleigh,NC

Summary

Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.

Overview

13
13
years of professional experience

Work History

Client Service Coordinator

Allegiance Medical Staffing
Raleigh, NC
01.2023 - 03.2023
  • Responsible for working with 15 facilities across Ohio, Illinois, Kentucky and North Carolina to determine their staffing needs for their facilities
  • Contacting staff employed with Allegiance Medical Staffing to fill facility needs across these states
  • Coordinate with staff and facility to confirm requested shifts
  • Manager staff employment status due to excessive callouts; NCNS; performance issues reported by facilities

Staffing Coordinator

10.2018 - 12.2022
  • Responsible for day-to-day staffing needs of the facility; working with staff to schedule extra shifts; track time and attendance issues and report those issue to the Director of Nursing
  • Revamped staffing structure of the facility so that there was appropriate staffing for each hallway
  • Responsible for setting all resident appointments as requested by the Facility Physician, obtaining authorization from resident's insurance companies, arranging transports for residenst to their appointments
  • Administrative responsibilities as needed by the Director of Nursing

Staffing Coordinator

Holly Hill Hospital
07.2010 - 09.2018
  • Processed timecards for over 500 employees; ensuring staff received PTO, ELB, Bereavement pay as required
  • Updated Secondary Job Report each pay period and ensured staff were coded correctly for those hours in Kronus Software
  • Responsible for daily tracking of Nursing Department FTEs; prepared daily reports for the Chief Nursing Officer and answered questions from accounting department regarding those reports
  • Creation and maintenance of multiple forms to be used by Assistant Director of Nurses (ADONs) as well as members of the Administrative Nursing Team
  • Responsible for maintenance and repair of each units excel spreadsheets
  • Updating these forms as ADONs needed information changed, added, etc., or when forms malfunctioned
  • Implemented a Holiday Track Program that enabled Nursing to ensure all staff were given time off during holidays in a fair manner
  • For 5 years maintained the Nursing Department Position Control Report and prepared Personnel Action Forms for all staff resignations, transfers, etc
  • Additional administrative duties as required by the Chief Nursing Officer and ADONs.

Education

High School Diploma -

Sanderson High School
Raleigh, NC
06.1983

Skills

  • Multi-Line Phone Systems
  • Spreadsheets
  • Advanced MS Office Suite Knowledge
  • Records Preparation
  • Project Planning
  • Data Evaluation
  • Phone Call Answering
  • Employee Timesheet Processing
  • Data Management
  • PC Proficiency
  • Database Organization
  • Calendar Management

Timeline

Client Service Coordinator

Allegiance Medical Staffing
01.2023 - 03.2023

Staffing Coordinator

10.2018 - 12.2022

Staffing Coordinator

Holly Hill Hospital
07.2010 - 09.2018

High School Diploma -

Sanderson High School

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Elizabeth O'Connor