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Overview
Work History
Education
Skills
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Hi, I’m

Elizabeth Odundo

Elizabeth Odundo

Summary

PROFESSIONAL SUMMARY & SKILLS 5+ years of proven track record experience leading and influencing high-profile complex projects with project staff and delivering value for Fortune 500 companies within the Energy, Utilities, Banking, and Financial. In-depth expertise in Agile Methodologies, Computer Systems, Communications, Reporting, and Analyzing data with streamlined and digitized company processes to improve productivity. An enthusiast in developing relationships who is self-motivated and wants to build higher performing teams, while solving problems to ensure process excellence, conflict management, and leading cross-functional teams.

Overview

15
years of professional experience

Work History

Autodesk

Project Manager - Contract
09.2022 - Current

Job overview

  • Created and maintained project reporting templates to fit stakeholder and customer needs and deliver within budget on desired outcomes; Improved service turn-around time by 30%
  • Defined and assigned project roles and responsibilities in close collaboration with the project team, including project scope and objectives to ensure a cross-functional understanding among project members
  • Used advanced excel functions and formulas to perform project tracking through clear and concise status reports to proactively identify potential issues and track clients' progress against commitments
  • Review previous projects to identify and recommend improvements, cost-saving initiatives, and substitutions to positively impact current and future project budgets, schedules, and scope
  • Teamed up with the Data Strategy team to ensure the weekly performance dashboard is correctly updated on time for reporting and senior management consumption
  • Liaise with Sales teams, external partners and resellers, and Banks to close over $100M of new projects for existing and new clients
  • Lifted subsidy revenue from $5M to $10M by identifying and offering individualized services to loyal and high-paying clients
  • Identified plans and resources required to meet project goals and objectives.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Modified and directed project plans to meet organizational needs.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Fostered relationships with vendors to promote positive working relationships.
  • Provided management for internal personnel, contractors and vendors.
  • Drove team success through shared vision and recognition of quality performance.
  • Identified, reviewed and applied policies and procedures.
  • Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
  • Reined in project costs while meeting key milestones.
  • Headed project teams specializing in design and launch activities.
  • Eliminated discrepancies in progress by reviewing performance, spend and timeline.
  • Boosted revenues by coordinating and executing projects and growing inventory diversity.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Adhered to budget requirements with excellent planning and consistent expense monitoring.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.

Meta

Product Support Specialist - Contract
05.2022 - 09.2022

Job overview

  • Responsible for financial analysis for the business unit
  • Increased regular checks and analysis by 55%, and decreased error by 20%
  • Provided administrative and clerical support including facilitating interdepartmental communication, managing schedules, and maintaining the SharePoint site
  • Performed monthly cost assessment and reconciled department budget with overall company budget
  • Developed and presented financial reports documenting financial status and future projections.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
  • Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
  • Managed and prioritized multiple projects simultaneously, worked independently and drove results.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
  • Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
  • Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
  • Upsold products and services to increase company revenue by [Number]% beyond [Timeframe] targets.

Southern California Edison

Project Specialist - Contract
03.2021 - 05.2022

Job overview

  • Led the delivery of a project financial workbooks and reports, increasing efficiency and visibility by 100% for all stakeholders, project teams, and executive leadership in the organization including contractors
  • Liaise with other Project Managers and supply chain departments to drive timely monthly calendar procurements to ensure communications improvement of end-to-end staffing processes, which led to savings of $100K+
  • Managed multiple technical, software development, and data-driven projects including project scope to completion by leading teams of 10+ people, including alignment and buy-in from key stakeholders while meeting customer requirements
  • Ensures that milestones in project schedules align with work breakdown structure based on requirements gathering in the financial workbook to demonstrate accuracy and accountability.
  • Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.

OC Homecare Services

Homecare Aide - Part Time
01.2020 - Current

Job overview

  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Supervised daily activities and provided assistance to staff.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Followed nutritional plans to prepare optimal meals.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Scheduled and accompanied clients to medical appointments.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted disabled clients to support independence and well-being.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Kenya Commercial Bank

Microfinance Projects Coordinator
06.2009 - 08.2019

Job overview

  • Performed analysis, design, programming, testing, documentation, development training, and other development and support tasks to meet requirements and enhancement requests across 5 departments
  • Analyzed and provided support on effective credit methodology for low-income businesses, the roll-out of non-branch banking services with a tight budget and aggressive timelines, and on-time written communication
  • Directly led and reviewed over 10K customers and provided step by steps guidance on credit acquisition, helping the branch loan portfolio grow to $100K in one quarter
  • Proactively ensured timely and accurate loan processing which improved the Turn-Around-Time (TAT) to less than 4 days target and pushed the Customer Satisfaction Index (CSI) to 89%, surpassing the forecasted 80% target
  • Spearheaded the identification of customers' financial constraints in time and collaborated with the branch manager to provide sound solutions on technology innovation, and documentation and avoid future defaults and loan arrears reducing Portfolio at Risk (PAR) from 45% to the required 5%
  • Developed and implemented annual strategic plans, communication skills, create content using the English language, and oversaw communications programs, growing the overall company business operations portfolio
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Education

PMI

Project Management Institute –

University Overview

University of California

Certificate, Data Analytics and Visualization
2021

University Overview

The University of Nairobi

Master's Degree from Project Planning & Management
2008

University Overview

Kenyatta University

Bachelor of Science from Biochemistry
2004

University Overview

Skills

  • Agile Skills & Tools:
  • Continuous Process Improvement, Root Cause Analysis, Product Roadmap, JIRA, Confluence, Kanban, Azure, DevOps, Microsoft Office Suite, SharePoint, Software Development Lifecycle, Salesforce, ServiceNow, P6, MS Project, SAP, Ariba
  • Data Skills & Tools:
  • Data Visualization, Data Presentation, Data Analytics, Power BI, Desktop Applications, Google Suite, Computer Software, Power BI Power Automate, Advanced Excel
  • Leadership Skills: Spoken and Written Communications skills, Change Management, Negotiation, Time Management, Business Acumen, Analytical Skills, Leadership, Stakeholder Engagement, Team Training, Problem-Solving, Interpersonal Skills, Training, Work Independently, Innovation
  • Project Planning
  • Project Estimation and Bidding
  • Contract Negotiation Expertise
  • Contract Management
  • Team Bonding
  • Budget Administration
  • Project Management
  • Conflict Management
  • Agile Methodology
  • Microsoft Office Suite Expertise
  • Project Scope Analysis
  • Budgeting and Forecasting
  • Purchasing and Procurement
  • Project Development
  • Forecasting
Availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Project Manager - Contract
Autodesk
09.2022 - Current
Product Support Specialist - Contract
Meta
05.2022 - 09.2022
Project Specialist - Contract
Southern California Edison
03.2021 - 05.2022
Homecare Aide - Part Time
OC Homecare Services
01.2020 - Current
Microfinance Projects Coordinator
Kenya Commercial Bank
06.2009 - 08.2019
PMI
Project Management Institute –
University of California
Certificate, Data Analytics and Visualization
The University of Nairobi
Master's Degree from Project Planning & Management
Kenyatta University
Bachelor of Science from Biochemistry

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Elizabeth Odundo