Elizabeth O'Hanlon
Southport,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
12
12
years of professional experience
Work History
Office Manager
Wreck-A-Mended Collision Center
11.2021 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Bartender
Resort Collections
02.2020 - 10.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Completed requisitions to maintain required stock par levels.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed strict recipes and drink measurements to minimize product used.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Kept bar presentable and well-stocked to meet customer needs.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Head Bartender
Outrigger Lounge
07.2015 - 03.2018
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Closed out cash register and prepared cashier report at close of business.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Reviewed and updated safety protocols, ensuring staff were well-versed in emergency response procedures and first aid techniques.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Completed requisitions to maintain required stock par levels.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Followed strict recipes and drink measurements to minimize product used.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upheld strict regulations for safe alcohol service and food safety.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Office Receptionist
Jackson Hewitt Tax Svc
01.2012 - 03.2013
- Handled assignments independently with good judgement and critical thinking skills.
- Answered multi-line phone system and enthusiastically greeted callers.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained well-organized and efficient [Type] offices with stocked supplies to meet expected demands.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Supported business development efforts by actively promoting company services during client interactions at the reception area.
Education
High School Diploma -
Rutherford High School
Panama City, FL05.2012
Skills
- Shift Scheduling
- Clear oral/written communication
- Excellent multi-tasking ability
- Team Leadership
- Office Administration
- Mail handling
- Good Judgment
- Office Management
- Professional and Courteous
- Scheduling
- Customer Relations
- Billing
- Customer Service
- Staff hiring
Timeline
Office Manager
Wreck-A-Mended Collision Center
11.2021 - Current
Bartender
Resort Collections
02.2020 - 10.2023
Head Bartender
Outrigger Lounge
07.2015 - 03.2018
Front Office Receptionist
Jackson Hewitt Tax Svc
01.2012 - 03.2013
High School Diploma -
Rutherford High School
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