Elizabeth Ohaver
Crown Point,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a veterinary clinic setting. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Personable and offering 15 years of experience servicing concerns from customers. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Friendly Receptionist with background in various office settings. Knowledgeable about clerical requirements. Takes on multiple tasks with excellent time management abilities and resourceful approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist /CSR
St. John Animal Clinic
St. John , IN
2007.03 - Current
- Maintain customer satisfaction for 15 years with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer constant flow of customer calls with minimal wait times.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Recommend products to customers, thoroughly explaining details.
- Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Field customer questions regarding available merchandise, sales, current prices.
- Cultivate customer loyalty, promoted repeat business and improved sales.
- Develop community reputation through commitment to customer satisfaction and strong client relationships.
- Talk with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicate with food vendors regarding backorder availability and special orders.
- Evaluate customer accounts and service histories to identify trends, using data to mitigate future issues.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigate and resolve customer inquiries and complaints quickly.
- Exhibit high energy and professionalism when dealing with clients and staff.
- Deliver prompt service to prioritize customer needs.
- Educate customers about billing, payment processing.
- Promote superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintain up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services. Trained staff on operating procedures and company services.
- Answer calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicate professionally with colleagues and clients.
- Quickly and accurately answer customer questions, suggest effective solutions and resolve issues to increase customer satisfaction.
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Manage and effectively replacement of damaged or missing products.
- Cross-trained and provided backup for doctors assistants.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled calls signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Monitor cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promote available products and services to customers during service, account management and order calls.
- Deliver excellent customer service, resulting in consistent customer satisfaction rating.
- Investigate and resolve accounting, service and delivery concerns.
- Enhance productivity levels by anticipating needs and delivering outstanding support.
- Resolve billing and product issues over phone with customers daily.
- Collect and return unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handle customers in fast-paced setting in coordination with solid team customer service associates.
- Welcome, greet and assist guests in high-traffic clinic.
- Recommend, select and help locate and/or obtain out-of-stock product based on customer requests.
- Provided ongoing guest service.
- Stocked shelves and managed inventory assisting inventory manager when necessary.
- Process invoices each month and mailed documentation to clients.
Data Entry/Medical Records Clerk
Parkview Care & Rehab Center
Winnfield , LA
2000.08 - 2006.12
- Completed data entry tasks with accuracy and efficiency.
- Entered documentation from doctors and saved in database to keep records of essential information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy.
- Added documents to file records and created new records to support filing needs.
- Corrected data entry errors to prevent later issues such as duplication.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered data into system according to formatting standards.
- Documents completed work in appropriate logbooks.
- Maintained ongoing communication with nursing departments to confirm accurate data delivery.
- Reviewed completed work for compliance with regulations.
- Monitored database updates and verified for correctness.
- Managed workflow scheduling, data entry and accuracy of residents fun/bill money.
- Tracked and maintained records for nursing and billing department.
- Performed hourly 10-key actions while maintaining low error rate.
- Maintained patient confidence by keeping patient records information confidential
- Uploaded physician progress notes, history and physicals into electronic medical records
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
Education
No Degree - Veterinary Technology
Northwestern State University of Louisiana
Natchitoches, LANo Degree - Veterinary Technology
Purdue University
West Lafayette, INHigh School Diploma -
Airline High School
Bossier City, LA05.1995
Skills
- Customer Data Confidentiality, Data Entry and Maintenance, Customer Account Management, Information Inputting, Document Conversion, Computer Proficiency, Skilled in Microsoft Office, Document and Records Management, Customer Information Databases
- Patient and Empathetic, Courteous with Upbeat and Positive Personality, Calm and Professional Under Pressure, Efficient and Detail-Oriented, Establishing and Maintaining Customer Relationships, Responding to Difficult Customers
- Order and Refund Processing, Upselling Products and Services
- Understanding Customer Needs, Building Customer Trust and Loyalty, Answering Customer Questions
- Cash Register Operations, Credit Card Payment Processing, Generating Receipts, Report Creation and Preparation, Correcting Discrepancies, Customer Service and Assistance, Billing Adjustments and Refunds, Statement Billings
- Consulting Supervisors, Administrative and Office Support
- Inbound and Outbound Calling, Call Volume, Online Chat, Mobility Devices
- Promotional Information, Merchandise Orders and Exchanges, Sales and Upselling, Excellent Attention to Detail, Team-Oriented and Cooperative
- Some Legal Terminology
- Policy and Procedure Adherence
- Invoice Preparation
- Visitor Greeting
- Calendar and Scheduling Software
- Clerical Support
- Credit Card Transaction Processing
- Confidentiality and Data Protection
- Incoming Call Reception
- Billing and Invoicing
- Accounts Payable and Accounts Receivable
- Document and File Management
- Greeting and Seating Clients
- Data Entry and 10-Key
- Multi-Line Telephone Systems
- Filing, Shelving and Storing Materials
- Staff Training
- Outgoing Mail Preparation
- Positive Attitude and Energetic
Certification
Fear Free Certified - 2021 - 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Receptionist /CSR
St. John Animal Clinic
2007.03 - Current
Data Entry/Medical Records Clerk
Parkview Care & Rehab Center
2000.08 - 2006.12
No Degree - Veterinary Technology
Northwestern State University of Louisiana
No Degree - Veterinary Technology
Purdue University
High School Diploma -
Airline High School
Fear Free Certified - 2021 - 2022
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