ELIZABETH OKUONGHAE
Los Angeles,CA
Summary
Detail-oriented Administrative and Help Desk professional with 6+ years of experience in supporting office operations and enhancing user experiences. Expertise in technical troubleshooting, data entry, documentation, and customer service. Proven ability to streamline processes and resolve technology issues, ensuring efficient workflows and effective communication.
Overview
4
4
years of professional experience
Work History
Election Support Specialist
Akkodis Group
Los Angeles, CA
04.2023 - Current
- Performed a variety of clerical and administrative duties pertaining to on-site support.
- Resolved service desk tickets for Akkodis client environments and user requests.
- Troubleshot hardware, software, and account issues through remote support tools.
- Escalated complex incidents to technical teams using clear case notes.
- Documented support activities in ticketing systems and knowledge base articles.
- Guided users through login, access, and application setup steps.
- Monitored queues, prioritized requests, and maintained service level targets.
- Trained team members on support procedures and customer communication.
- Documented customer interactions and contact information in company database.
- Consulted via telephone to understand user problems, ran through testing scripts and asked probing questions to locate root causes.
- Provided technical support to customers via phone and email.
- Troubleshot hardware and software problems on Windows and macOS platforms.
- Provided guidance to junior members of the team on best practices.
- Ensured compliance with company policies regarding security protocols.
- Verified accuracy of client data by running periodic audits.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Created detailed reports of all service activities for management review.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Maintained positive working relationship with fellow staff and management.
Administrative Assistant
LOS ANGELES CITY COLLEGE — ADULT EDUCATION DEPARTMENT
08.2022 - 12.2025
- Provided day-to-day administrative and operational support for the Adult Education Department.
- Assisted students, staff, faculty, and visitors with inquiries, ensuring timely and accurate responses to administrative needs.
- Responded to inquiries professionally by phone, email, and in person and directed the inquiry to the appropriate department or resource.
- Prepared, organized, and maintained documents, records, forms, correspondence, and departmental information.
- Assisted with scheduling, appointments, calendars, meetings, and other departmental coordination activities.
- Performed data entry and maintained accurate information in administrative systems and databases.
- Documented requests and followed up on outstanding issues to help ensure timely resolution.
- Maintained confidentiality and discretion when handling student, staff, and departmental information.
- Collaborated with faculty, staff, and administrators to streamline daily operations and enhance departmental support.
Education
Associate of Science - Engineering
Los Angeles City College
Los Angeles, CASkills
- Administrative Support
- Customer Service
- Help Desk Support
- User Support
- Technical Support
- Troubleshooting
- Problem Resolution
- Application Support
- User Account Support
- Data Entry
- Records Management
- Document Preparation
- Document Management
- Email & Phone Support
- Calendar Management
- Scheduling
- Office Operations
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional Communication
- Time Management
- Multitasking
- Attention to Detail
- Team Collaboration
- Prioritization
- Adaptability
- Technology Assistance
- Login/Password Assistance
- Excel
- Outlook
- PowerPoint
- Email Correspondence
- Calendar coordination
- Problem resolution
- Technology Assistance
- Application Support
- Login/Password Assistance
- Problem resolution
Personal Information
Title: ADMINISTRATIVE ASSISTANT | HELP DESK | IT & OFFICE SUPPORT
Timeline
Election Support Specialist
Akkodis Group
04.2023 - Current
Administrative Assistant
LOS ANGELES CITY COLLEGE — ADULT EDUCATION DEPARTMENT
08.2022 - 12.2025
Associate of Science - Engineering
Los Angeles City College