Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Ollish

Mooresville,NC

Summary

Dynamic Front Office Coordinator at PHC with a proven track record in enhancing patient relations and managing high call volumes. Skilled in insurance verification and adept at office organization, I excel in delivering exceptional customer service while safeguarding patient privacy. Committed to improving operational efficiency and ensuring comprehensive patient care.

Overview

17
17
years of professional experience

Work History

Front Office Coordinator

PHC
08.2008 - 05.2025
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Education

Diploma - General Studies

Anthony Wayne High School
Whitehouse, OH
06.1981

Skills

  • Customer service expertise
  • Customer service
  • Reception duties
  • Front office management
  • Insurance verification
  • Office organization
  • Patient relations
  • Scheduling appointments

Timeline

Front Office Coordinator

PHC
08.2008 - 05.2025

Diploma - General Studies

Anthony Wayne High School

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Elizabeth Ollish