Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Olsen

Dallas,TX

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Receptionist/Project Coordinator

Insurance Construction Services
Carrollton , TX
10.2022 - 10.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Facilitated customer purchases by operating payment terminals in compliance with organizational protocols.
  • Assisted with special projects assigned by management when required.
  • Created comprehensive welcome packages for new employees, including necessary documents and details.
  • Examined project data to discover enhancement opportunities.
  • Conducted consistent evaluations of project records.
  • Led stakeholder meetings to identify and agree on project goals.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Developed and implemented project plans, established timelines, tracked progress, and ensured deadlines were met.
  • Assessed, monitored, and reported on work progression.
  • Assisted the project manager in drafting schedules and related documentation.
  • Developed and implemented a project tracker or calendar to meet and maintain standards.

Debt Collector

Spire Recovery Solutions
Richardson, Texas
07.2020 - 10.2022
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Verified the accuracy of account information and updated records accordingly.
  • Performed regular reviews of assigned accounts to ensure compliance with company policies.
  • Ensured all collection activities complied with applicable laws and regulations.
  • Escalated unresolved disputes to legal counsel, as necessary.
  • Updated collection databases and systems with payment arrangements and notes.
  • Managed high-volume call lists to contact debtors, and secure payments.
  • Employed superior verbal skills to actively engage customers in conversation.

Housekeeping

Baylor Scott & White Hospital
Waxahachie, Texas
05.2019 - 07.2020
  • Responded promptly to guest inquiries and requests regarding housekeeping needs.
  • Enforced safety regulations among housekeeping staff while on duty.
  • Resolved guests' complaints regarding housekeeping services in a professional manner.
  • Performed housekeeping duties, such as changing linens and cleaning bathrooms, when necessary.
  • Performed light housekeeping tasks, such as changing linens, laundry, vacuuming, and dusting.
  • Stocked linen closets with appropriate supplies for housekeeping staff's use.
  • Advised the housekeeping staff of rooms that were vacated and ready for cleaning.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Maintained good housekeeping practices throughout the day, in accordance with OSHA regulations.
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols.
  • Responded quickly to customer requests or complaints regarding housekeeping services.
  • Supervised daily operations of the housekeeping department to ensure compliance with standards.

Teacher's Assistant

Brownwood ISD
Brownwood, Texas
09.2005 - 05.2013
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Greeted parents at school events to provide information about the curriculum and activities.
  • Helped the teacher plan lessons utilizing various teaching strategies, including hands-on activities and technology integration.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.

Education

High School Diploma -

Early High School
Early, TX
05-2005

Skills

  • Project Coordination
  • Scheduling
  • PC proficient
  • Multi-line phone system operation
  • Schedule Management
  • Organization skills
  • Multitasking and prioritization
  • Client Relationship Management
  • Reception desk management
  • Customer Management
  • Customer service
  • Conflict Resolution
  • Attention to detail
  • Detail-oriented
  • Problem-Solving
  • Time management

Certification

  • Texas Educator Certificate Issued date: 10/2005 - 12-2016

Timeline

Receptionist/Project Coordinator

Insurance Construction Services
10.2022 - 10.2024

Debt Collector

Spire Recovery Solutions
07.2020 - 10.2022

Housekeeping

Baylor Scott & White Hospital
05.2019 - 07.2020

Teacher's Assistant

Brownwood ISD
09.2005 - 05.2013

High School Diploma -

Early High School

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Elizabeth Olsen