Elizabeth Olvera
Gainesville,GA
Summary
Bilingual and proficient at troubleshooting and supervising talented teams. Polite and attentive offering excellent customer service, organization and time management skills. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities.
Overview
13
13
years of professional experience
Work History
Selector
QuikTrip Distribution
Jefferson, Georgia
09.2024 - Current
- Verified order accuracy by ensuring proper selection and counting of all items.
- Selected and organized products for accurate order fulfillment.
- Limited damage to products and orders by using care when choosing items.
- Organized and cleaned aisles, workstations, and floors, enhancing operational productivity.
- Trained in the freezer and full case area.
- Picked items for QT stores across diverse categories, supporting efficient order fulfillment.
- Picked items in freezer during staff absences, ensuring coverage for order fulfillment.
Layup
HomeGoods Distribution Center
Jefferson , Ga
11.2021 - 08.2024
- Checked condition of merchandise upon receipt and verified accuracy of paperwork.
- Calculated total pieces per pallet by counting contents of smaller boxes and multiplying by quantity in larger boxes.
- Submitted completed paperwork to ensure accurate record-keeping. by the end of the day and entered all data into the computer.
Customer Service Representative
American Dispo
Powder Springs, Georgia
11.2020 - 10.2021
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on- hold wait times.
- Managed and responded to customer emails and inquiries via Google to ensure prompt and effective communication.
- Investigated and resolved customer inquiries and complaints to improve overall service quality.
- Offered advice and assistance to customers' needs.
- Responded to customer requests for products, services and company information.
Clerk
Quiktrip
Gainesville, Georgia
03.2015 - 02.2021
- Delivered friendly service and knowledgeable assistance to promote customer loyalty and drive consistent sales.
- Greeting customers when entered the store.
- Covered clerks and managers across multiple QT locations, ensuring smooth operations.
- Properly verified customers' identification for alcohol or tobacco purchases.
- Checked in vendors upon arrival, verifying documentation for compliance and accuracy.
- Prepared food in the kitchen for morning and lunch rush.
Hair Salon Assistant
Mario Hair
Dawsonville, Georgia
02.2018 - 03.2019
- Answered telephone calls to provide information and schedule appointments, ensuring client satisfaction and efficient scheduling.
- Offered exceptional service and support to walk- in and scheduled appointments.
- Shampooed, conditioned, and rinsed client hair using salon-exclusive products while educating clients on product benefits to boost product sales.
- Prepared clients for haircuts and styles with relaxing shampoo treatments, enhancing overall salon experience.
- Assisted hair stylist with colorwork by applying base colors and toners.
House Cleaner
DN Cleaning
Gainesville, Georgia
06.2013 - 03.2019
- Created spotless surfaces by dusting, sweeping, mopping and vacuuming.
- Mopped hardwood, laminate, ceramic, vinyl flooring.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard- to reach areas.
- Emptied trashcans and transported waste to designated collection areas to maintain cleanliness.
- Managed cleaning supplies inventory to ensure consistent availability for daily operations.
- Provided responsive customer service to promptly address urgent cleaning needs and requests.
Packing
Sapa Extrusions
Oakwood, Ga
10.2013 - 01.2015
- Uncovered and resolved errors with minimal oversight, ensuring order accuracy
- Reviewed pick sheets to accurately prepare and scan orders
- Sorted and organized metal pieces for efficient shipping
- updated computer tracking system with latest product movements
Education
Diploma - Cosmetology
Lanier Technical College
Oakwood, GA05-2018
High School Diploma -
Gainesville High School
Gainesville, GA05-2012
Some College (No Degree) - Accounting
Lanier Technical College
Oakwood, GASkills
- Inventory management
- Process Transactions
- Billing and invoice
- Customer Service
- Microsoft Office
- Excel
- Access
- PowerPoint
- Bilingual
- Customer Relations
- Communication
- Customer Service
Timeline
Selector
QuikTrip Distribution
09.2024 - Current
Layup
HomeGoods Distribution Center
11.2021 - 08.2024
Customer Service Representative
American Dispo
11.2020 - 10.2021
Hair Salon Assistant
Mario Hair
02.2018 - 03.2019
Clerk
Quiktrip
03.2015 - 02.2021
Packing
Sapa Extrusions
10.2013 - 01.2015
House Cleaner
DN Cleaning
06.2013 - 03.2019
Diploma - Cosmetology
Lanier Technical College
High School Diploma -
Gainesville High School
Some College (No Degree) - Accounting
Lanier Technical College