ELIZABETH ONORATO
LAKE RONKONKOMA,NY
Summary
Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
SERVER
Insignia Prime Steaks & Sushi
06.2019 - 11.2023
- Served customers in a friendly and efficient manner while demonstrating poise, grace, and professionalism in all interactions with guests, maintaining composure under pressure and providing attentive service in a fast-paced, high-volume environment.
- Memorization of daily specials, skilled in recitation of specials tailored to each guest in order to optimize interest and sales.
- Applied comprehensive knowledge of menu items, special orders, and food preparation techniques to accurately meet customers' needs and expectations.
- Provide attentive and personalized service, making wine and champagne recommendations based on guest preferences and budget. Skilled in handling inquiries and addressing customer concerns professionally.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Recalling individual client preferences, such as favorite dishes, drinks, seating preferences, and special occasions, creating a sense of personalization and fostering strong customer relationships.
- Demonstrated excellent observation and time management skills to maximize customer satisfaction.
- Handled cash and operated POS system to facilitate efficient service times and accurately record customers' orders.
- Provide mindful care for fine-dining etiquette for all guests; ensuring table settings are set properly, clean, and orderly at all points during the meal and thereafter.
- Cater private events such as weddings, and corporate dinners. Often being designated as an attendant to wedding parties and guests of honor as I'm comfortable with building close and reliable relationships with VIP guests.
SERVER
JEWEL By Tom Schaudel
09.2018 - 07.2019
- Maintained detailed knowledge of menu and specials, make recommendations to facilitate the best dining experience for guests while working collaboratively through both POS systems and verbally with kitchen staff and Chef Tom Schaudel to execute guests needs flawlessly
- Provide mindful care for fine-dining etiquette for all guests; ensuring table setting are set properly, clean, and orderly at all points during the meal and thereafter
- Provide attentive and prompt tableside service in high volume, fast paced environment
- Provide tableside wine presentation and service
- Cater private events, including, cocktail parties, tasting menu dinners, wine dinners, corporate events, weddings, and buffet style parties.
BAKERY TEAM MEMBER
WHOLE FOODS MARKET
03.2017 - 07.2018
- Interact with guests at point-of-sale in a friendly and welcoming manner, provide exceptional customer service
- Assemble and decorate cakes for bakery display as well as make frostings and fillings according to company standard
- Run Coffee/Espresso, maintain stocked pastry cases, take orders and prepare coffee and espresso drinks made to order
- Receive orders and prepare made to order fresh juices and smoothies
- Prepare and handle produce and baked goods abiding by Health and Safety Code standards
- Assist Bakery in daily production of cakes and other baked goods, assist in packaging of baked goods
- Stock and fill merchandise of prepared foods and baked goods throughout the market.
SERVER
OLD STREET PUB RESTAURANT & BAR
09.2015 - 01.2017
- Communicate extensive knowledge of menu and specials, make recommendations and facilitate the best dining experience for guests
- Cater large, private parties (cocktail/passed horderves, buffet, family sit-down)
- Provide attentive and prompt tableside service in high volume, fast paced environment
- Interact with guests with a friendly and warm attitude and encourage return guests
- Participate in opening and closing responsibilities and setting up and breaking down of dining rooms for multiple services
- Assist in side-work and light prep-work.
SERVER
CAFE TESTAROSSA
12.2014 - 09.2015
- Communicate extensive knowledge of menu and specials, make recommendations and facilitate the best dining experience for guests
- Retain and express basic knowledge of wine, spirits, cordials & pairings
- Cooperate with an extensive team both FOH and BOH to meet the expectations of a fine dining experience in high-end neighborhood
- Provide attentive and prompt tableside service, including marking tables between courses throughout the meal
- Interact with guests with a friendly and warm attitude and encourage return guests
- Participate in opening and closing responsibilities and setting up and breaking down of dining rooms for multiple services
- Assist in side-work and light prep-work.
KEY HOLDER/MANAGEMENT TEAM
FOSSIL WATCH RETAILERS
11.2013 - 05.2015
- Oversee daily sales procedure, including the handling of cash deposits upon opening and closing of the store, working with a team of sales associates to coach and encourage efficient sales and customer service skills, and tracking and increasing sales productivity based on performance indicators (sales per hour, traffic conversion, merchandise trends, etc.)
- Participate in regular regional conference calls with other Team Leaders and management
- Hire and Train Employees
- Responsibilities including but not limited to conducting interviews with applicants to determine qualifications, follow corporate procedure of instructing and guiding new hires through daily procedure and anticipated performance standards, as well as merchandise and product knowledge
- Perform quarterly evaluations for sales associates and track weekly sales initiatives independently with team members
- Lead and organize a team to execute seasonal merchandising displays
- Manage and oversee execution and maintenance of sales floor merchandising and inventory.
Education
No Degree - GLOBALIZATION STUDIES & INTERNATIONAL RELATIONS
STONY BROOK UNIVERSITY
STONY BROOK, NYASSOCIATE'S DEGREE - LIBERAL ARTS & SCIENCES, CREATIVE WRITING & ENGLISH LANGUAGE
SUFFOLK COUNTY COMMUNITY COLLEGE
SELDEN, NYSkills
- Confident, articulate, and professional verbal and written communicative abilities
- Highly organized and efficient in fast-paced and demanding environments
- Exceptional ability to meet sales goals by addressing customers' unique needs and preferences and guiding their experience with a tactful and considerate approach
- Adaptive, amicable, and attentive to clients and colleagues
- Creative and critically minded in both collaborative and independent settings
- Passionate understanding of culinary culture and food, wine, and spirits; both in respect to ingredients and preparations
- Well-versed in wine and champagne etiquette, including proper pouring techniques, cork inspection, and serving rituals to create a memorable dining experience
- Considerate of high standards of luxury service, including impeccable presentation, exceptional attention to detail, and a deep understanding of etiquette and protocol
- Familiar and compliant with local, state, and federal regulations and guidelines related to food safety and handling, ensuring full compliance with all applicable laws
- Knowledgeable of common food allergens and capable of preventing cross-contact and providing accurate allergen information to customers
Timeline
SERVER
Insignia Prime Steaks & Sushi
06.2019 - 11.2023
SERVER
JEWEL By Tom Schaudel
09.2018 - 07.2019
BAKERY TEAM MEMBER
WHOLE FOODS MARKET
03.2017 - 07.2018
SERVER
OLD STREET PUB RESTAURANT & BAR
09.2015 - 01.2017
SERVER
CAFE TESTAROSSA
12.2014 - 09.2015
KEY HOLDER/MANAGEMENT TEAM
FOSSIL WATCH RETAILERS
11.2013 - 05.2015
No Degree - GLOBALIZATION STUDIES & INTERNATIONAL RELATIONS
STONY BROOK UNIVERSITY
ASSOCIATE'S DEGREE - LIBERAL ARTS & SCIENCES, CREATIVE WRITING & ENGLISH LANGUAGE
SUFFOLK COUNTY COMMUNITY COLLEGE
Similar Profiles
Nicole PriceNicole Price
Server at Eddie V's Prime Seafood & SteaksServer at Eddie V's Prime Seafood & Steaks
Patrick LawsonPatrick Lawson
Lead Barback at Eddie V's Prime Seafood & SteaksLead Barback at Eddie V's Prime Seafood & Steaks
Tamecia BoykinTamecia Boykin
Cocktail Server at Joes Seafood, Stone Crab and Prime SteaksCocktail Server at Joes Seafood, Stone Crab and Prime Steaks
Jordan SalzanoJordan Salzano
Wellness Center Staff at Springfield CollegeWellness Center Staff at Springfield College
Anthony McAdamsAnthony McAdams
Delivery Driver at Gino's of RonkonkomaDelivery Driver at Gino's of Ronkonkoma