Elizabeth O'Phelan
Otsego,MN
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
9
9
years of professional experience
Work History
Client Service Specialist
Wells Fargo, NA
12.2019 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Trained new team members on best practices in client services, elevating overall team performance.
Sales Specialist
L Brands
08.2015 - 07.2019
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Education
Bachelor of Science - Business Administration And Management
University of Wisconsin - Superior
Superior, WI05.2019
Skills
- Problem-solving abilities
- Client onboarding
- Conflict resolution
- Remote work capabilities
- Self-motivation
- Time management
- Team collaboration
- Training and development
- Organizational skills
Timeline
Client Service Specialist
Wells Fargo, NA
12.2019 - Current
Sales Specialist
L Brands
08.2015 - 07.2019
Bachelor of Science - Business Administration And Management
University of Wisconsin - Superior