Elizabeth Oritz
Pinellas Park,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Mobile Activation Customer Service
Spectrum
11.2019 - 11.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Handled approximately 30-40 calls per 8 hour shift
Customer Service Representative
FIS Fidelity Information System
01.2015 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed approximately 25 - 30 incoming calls, emails from management
Office Manager - Tax Preparer
H&R Block
11.2011 - 04.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Bachelor of Science - Secretarial Studies And Office Administration
Interamerican University
Puerto RicoSkills
- Call center experience
- Complaint Handling
- Patience Maintenance
- Empathy Display
- Worked from home
- De-Escalation Techniques
- Team Collaboration
- Bilingual
Work Preference
Work Type
Part TimeImportant To Me
Flexible work hoursTimeline
Mobile Activation Customer Service
Spectrum
11.2019 - 11.2023
Customer Service Representative
FIS Fidelity Information System
01.2015 - 10.2019
Office Manager - Tax Preparer
H&R Block
11.2011 - 04.2015
Bachelor of Science - Secretarial Studies And Office Administration
Interamerican University
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