Elizabeth Oritz
Pinellas Park,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Mobile Activation Customer Service
Spectrum
Carrilllon Park, St Petersberg FL
11.2019 - 11.2023
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Handled approximately 30-40 calls per 8 hour shift
Customer Service Representative
FIS Fidelity Information System
St Petersberg,FL
01.2015 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed approximately 25 - 30 incoming calls, emails from management
Office Manager - Tax Preparer
H&R Block
Orlando, FL
11.2011 - 04.2015
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Bachelor of Science - Secretarial Studies And Office Administration
Interamerican University
Puerto RicoSkills
- Call center experience
- Complaint Handling
- Patience Maintenance
- Empathy Display
- Worked from home
- De-Escalation Techniques
- Team Collaboration
- Bilingual
Work Preference
Work Type
Part TimeImportant To Me
Flexible work hoursTimeline
Mobile Activation Customer Service
Spectrum
11.2019 - 11.2023
Customer Service Representative
FIS Fidelity Information System
01.2015 - 10.2019
Office Manager - Tax Preparer
H&R Block
11.2011 - 04.2015
Bachelor of Science - Secretarial Studies And Office Administration
Interamerican University