Elizabeth Orr

Primary Responsibilities and Achievements

• Managed everything from estimate, initial design through engineering, fabrication/manufacturing, logistics, final installation and billing for each job making sure all boxes were checked from beginning to end.
• Served as primary contact between client and internal support teams as well as field installers. Building long-lasting relationships with all customers.
• Managing over 30 Accounts via different communication methods: email, telephone, and in-person.
• Collaborated on selling and developing estimates on packages and writing up orders.
• Developed quotes, job costing estimates and selling values for projects by obtaining bids from subcontractors and material suppliers.
• Partner with local municipalities to interpret municipal code and procure permits to ensure signage is following local regulations. Monitoring permit status anywhere from 5-20+ permits at a time within several State and city agencies.
• Facilitating site surveys, code and zoning requirements, estimates and cost analysis.
• Review print specs and artwork preproduction to ensure product turns out as planned
• Calling clients and prospects to review their estimates, samples, artwork, and orders
• Coordinating schedules with vendors including job-site surveys, manufacturing, transportation and final installation of products at customer location to ensure on-time delivery.
• Attended and participated in scheduled project meetings; communicating all concerns that impacted or could impact projects and offering viable solutions to customer issues.
• Monitored delivery requirements closely to ensure product shipping and/ or installation dates met deadlines.
• Developed and maintained customers by servicing their complete signage and brand needs.
• Managed all billing on my jobs, including progress billing, change orders and end of job billing.
• Exceeded monthly revenue target of 50,000 month by 80% within first couple months.
• Landed several new projects with new customers by exceeding expectations on first project.
• Gained 16 new projects with customer by completing project above expectations.
• Leveraged CRM to collect, organize and manage sales data and customer information
• Gained understanding of goals, objectives and processes to meet client business needs

• Pulling permits
• Writing up and reviewing orders
• Reviewing and organizing documents and emails
• Filed paperwork and organized computer-based information.
• Record and task weekly meetings
• Run errands
• Blue Stakes - Sign location
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Received incoming shipments, compared contents against associated records.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to owner and customer.
• Coordinate projects with team and customers.
• Invoicing
• Accounts receivable
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Screened calls and emails and initiated actions to respond or direct messages for president.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes
• Worked with senior management to initiate new projects and assist in various processes.

As the Office Manager/Accounts Receivable I managed the day to day operations in those areas as well as shipping & receiving and quality control.

• Prepared bills receivable, invoices and bank deposits.
• Posted customer payments by recording cash, checks and credit card transactions.
• Verified discrepancies and resolved clients' billing issues
• Processed incoming payments in accordance with established financial policies.
• Reconciled daily AR ledger and verified proper posting.
• Maintained records by imaging invoices, debits and credits.
• Updated aging reports based on daily audits.
• Posted revenues by verifying and entering transactions from deposits.
• Resolved valid or authorized deductions by entering adjusting entries.
• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Identified improvement changes regarding key processes for internal controls and accounting procedures.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Communicated with production team members about quality issues.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Monitored and reported on transportation costs and properly filed shipping documents.
• Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
• Prepared shipping documents and invoices, processed payments and fielded client questions.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Sourced vendors for special project needs and negotiated contracts.
• Arranged corporate and office conferences for company employees and guests.
• Interacted with customers by phone, email or in-person to provide information.
• Acted as point of contact for vendor collaboration for contracted services.
• Reconciled daily AR ledger and verified proper posting

• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
• Processed wage garnishments and child support.
• Performed initial client assessment and analysis to begin research process.
• Assisted various business groups with document organization and dissemination during acquisitions.
• Entered details such as payments, account information and call logs into computer system.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Obtained signatures for financial documents and internal and external invoices.
• Copied, logged and scanned supporting documentation.
• Managed filing of federal, state and local income taxes within established time frames.
• Worked closely with clients to properly fill out their tax forms and file their tax returns electronically.
• Assisted accountant with assigned audits promptly and professionally.
• Reconstructed accounting records from clients' checks and cash receipts.
• Assisted in drafting business plans for clients. With cash flow projections.
• Set up new businesses for clients.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Processed new hire paperwork and documents.
• Updated employee banking records when it was necessary.
• Processed payroll through ADP and or Quickbooks on regular basis for more than 10 companies.
• Processed employee W-9 and I-9 forms and managed benefits and leave time.

• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
• Completed weekly and bi-weekly payroll for 10-15 employees.
• Prepared certified payroll reports on federally funded construction projects
• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
• Pre lien projects
• Created employee manual including training and development.
• Managed CEO calendar and coordinated weekly projects.
• Worked with upper management to complete complex projects on tight budgets within specific timelines.
• Reduced overhead by taking on more responsibility.
• Corresponded with clients, vendors and project managers through email, telephone, or postal mail.
• Provided clerical support to company employees, including copying, faxing and file management.
• Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
• Kept reception area clean and neat to give visitors a positive impression of the company.
• Oversaw daily office operations for staff of 10-15 employees.
• Oversaw daily field operations for 10-15 employees.
• Composed and drafted all outgoing correspondence and reports for Owner.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Compared vendor prices and negotiated for optimal savings.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Sourced vendors for special project needs and negotiated contracts.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
• Maintained computer and physical filing systems.
• Maximized cash flow through optimal billing and collection processes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Learned and remained updated on statutory requirements and regulations.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Revised plans as needed to meet changing goals and requirements.
• Reconciled daily sales and financial reports in QuickBooks.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
• Increased customer base from residential to commercial and construction within the first few months. We reached this through positive customer feedback and WOM as well as outside sales and cold calling.