Elizabeth Ortega
Sylmar,CA
Summary
Looking for part time work three days a week in management, admissions, or visiting patients. I retired in May 2023 but am needing to add to my income. Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
26
26
years of professional experience
Work History
Patient Care Manager
Silverado Hospice
12.2022 - 05.2023
- Educating and mentoring team of RN Case Managers and Home Health Aides
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Increased patient safety by enforcing strict infection control measures and monitoring adherence to protocols.
- Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
- Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
Patient Care Manager and Interim Director
Kindred Hospice Vista New Start Program
11.2020 - 01.2023
- Started accepting and admitting patients Dec 2020
- Enhanced staff efficiency through comprehensive training programs and performance evaluations.
- Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
- Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
- Evaluated staff performance regularly, providing constructive feedback and opportunities for professional growth.
- Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
- Increased patient safety by enforcing strict infection control measures and monitoring adherence to protocols.
- Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
- Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
- Communicated with healthcare providers to facilitate continuity of care.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Maintained detailed records in compliance with agency standards and regulations.
Hospice Case Manager
Vitas Hospice
06.2018 - 11.2020
- Proficient in multiple areas of Hospice and Palliative care including admissions and case management as part of the interdisciplinary team.
- Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
- Collaborated with interdisciplinary team members for optimal patient outcomes in end-of-life care.
- Developed individualized patient care plans, addressing physical, emotional, and spiritual needs of patients and families.
Clinical Manager/QAPI Manager
Health Essentials Hospice
06.2015 - 05.2018
- Processed admissions Performed role of Clinical Manager conducting interdisciplinary team meetings
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Optimized electronic health record usage among staff members through training sessions tailored toward maximizing system efficiencies.
Telephonic Health Care Decision Support Nurse Case Manager
Optum Health United Healthcare
01.2007 - 01.2015
- Telephonic case management including patient support, assessment, counseling, and education to the Medicare and Medicaid population
Hospice Admission Nurse
Vitas Innovative Hospice
01.2005 - 01.2007
- Admitting patients to Hospice Program using LCD and Medicare Hospice benefits and non-cancer diagnosis guidelines
Hospice RN Case Manager
Visiting Nursing of Inland Counties Hospice
01.2003 - 01.2005
- Proficient in multiple areas of Hospice and Palliative care including admissions and case management as part of the interdisciplinary team.
Hospice RN Case Manager
Redlands Community Hospital Home Health and Hospice
01.1997 - 01.2003
- Proficient in multiple areas of Hospice and Palliative care including admissions and case management as part of the interdisciplinary team.
Education
BSN - Nursing
CHAMBERLAIN SCHOOL OF NURSING
01.2013
ADN - Nursing
GOLDEN WEST COLLEGE
01.1991
Skills
- Relationships and Rapport
- Customer Assistance
- Registration Process Management
- Patient Data Confidentiality
Skills Abilities - Management
- Admitting and managing patient care
- Patient care manager
- Collaborated with upper management and business development to increase census in a new start program
- Developing contracts with facilities
- Team building , staff meetings, performance reviews
- Worked as interim director and performed payroll and budgeting
- Supervised nursing staff, home health aides, and interdisciplinary team.
- Managed and conducted interdisciplinary team meetings
- Delivered results of audits in powerpoint presentations
- Educated clinical staff and home health aides
- Prepared for CHAP Certification
- Maintained compliance in EMR
- Educator for new staff teaching compliance and documentation in HCHB
Personal Information
Title: RN BSN
Timeline
Patient Care Manager
Silverado Hospice
12.2022 - 05.2023
Patient Care Manager and Interim Director
Kindred Hospice Vista New Start Program
11.2020 - 01.2023
Hospice Case Manager
Vitas Hospice
06.2018 - 11.2020
Clinical Manager/QAPI Manager
Health Essentials Hospice
06.2015 - 05.2018
Telephonic Health Care Decision Support Nurse Case Manager
Optum Health United Healthcare
01.2007 - 01.2015
Hospice Admission Nurse
Vitas Innovative Hospice
01.2005 - 01.2007
Hospice RN Case Manager
Visiting Nursing of Inland Counties Hospice
01.2003 - 01.2005
Hospice RN Case Manager
Redlands Community Hospital Home Health and Hospice
01.1997 - 01.2003
BSN - Nursing
CHAMBERLAIN SCHOOL OF NURSING
ADN - Nursing
GOLDEN WEST COLLEGE
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