Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Languages
Timeline
Generic

Elizabeth Ortega Arevalo

Long Beach,CA

Summary

Polite and professional Sales Support Coordinator with interest in Marketing, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Support Coordinator

Hydrafacial
10.2023 - Current
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
  • Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
  • Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
  • Coordinated trade show participation, ensuring successful representation of the company at industry events through careful planning and execution of logistics tasks.

Corporate Customer Care Represantative

Hydrafacial
10.2021 - 10.2023
  • Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
  • Manage in-person and telephone complaints and requests from more than [100 customers daily]
  • Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction
  • Tracked all customer communications to ensure account accuracy and followed up on purchases as needed.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Trained new personnel regarding company operations, policies and services.

Customer Service Represantative

GB Remanufacturing Inc.
10.2019 - 05.2020
  • Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly
  • Coordinate with retail associates to organize product inventory, address customer issues, and identify opportunities to drive process improvements.
  • Generated documentation and information required for customer shipments.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Tracked orders and notified customers of status or potential delays.

Inside Sales Representative

Alco Printing & Packaging
01.2018 - 10.2019
  • Developed and maintained strong relationships with existing clients, resulting in a 20% increase in sales
  • Generated new business by prospecting potential customers and increasing market presence
  • Leveraged product knowledge to create persuasive presentations, conduct product demonstrations, and close deals.

Warehouse Associate

Amazon
01.2016 - 09.2018
  • Motivated team to generate 100%+ of goals for both quality and productivity
  • Championed a safe and legally compliant work environment
  • Oversaw incoming and outgoing shipments to ensure quality and accuracy
  • Gained experience with forklifts, shrink-wrap machines, bar codes, and shipping documents.

Education

Lakewood High School

Associate of Arts - Business

Long Beach City College
Long Beach, CA
04.2025

Skills

  • Payment Processing
  • Live chat support
  • Multi-line phone talent
  • Contract Review
  • Salesforce
  • Digital Marketing Analytics
  • Marketing and Social Media
  • Problem-solving abilities
  • Administrative Support
  • Order Fulfillment

Hobbies and Interests

  • Digital Marketing
  • Social Media
  • Community involvement
  • Volunteering


Certification

  • Digital Marketing Foundations, LinkedIn Learning - April 2024

Languages

Spanish
Native or Bilingual

Timeline

Sales Support Coordinator

Hydrafacial
10.2023 - Current

Corporate Customer Care Represantative

Hydrafacial
10.2021 - 10.2023

Customer Service Represantative

GB Remanufacturing Inc.
10.2019 - 05.2020

Inside Sales Representative

Alco Printing & Packaging
01.2018 - 10.2019

Warehouse Associate

Amazon
01.2016 - 09.2018

Lakewood High School

Associate of Arts - Business

Long Beach City College

Similar Profiles

CREATE PROFILE
Elizabeth Ortega Arevalo