Elizabeth Ortiz
Brooklyn,New York
Summary
I am a highly motivated, goal-oriented person seeking to further my knowledge and expand my skill set in the workforce. I enjoy working with the public, being that I am outgoing and charismatic. Sagacity, dependability, patience, punctuality & resilience are some of my best qualities, therefore it is easy for me to adapt to almost any work environment. It is crucial for me to demonstrate the importance of my assigned duties and exceed expectations. Diligently and responsible team member, Promptly executing leadership position. I aim to establish long term employment in a friendly professional environment with potential for growth. Focused with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier, Technician Assistant,
New Drug Loft Pharmacy
New York, NY
11.2019 - 03.2021
- Store management, Customer Service, Medicine & Store Inventory
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Restocked and organized medicine/merchandise .
- Answered questions about store policies and addressed customer concerns.
- Answered high volume of phone calls and emails.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Metro By T-Mobile
Bronx, NY
03.2019 - 08.2019
- Store Management, Phone Registration, Customer Service, Inventory & Stock.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered high volume of phone calls
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Westside Market
04.2018 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Volunteer
Red Hook Community Justice Center 88 Visitation
Brooklyn, NY
09.2015 - 11.2015
- Ensuring Community Safety, Community Outreach, Blog Posting for the Court Center, Court Observation.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Supported staff with clerical work and other office tasks.
- Organized and managed events and projects as part of community support services.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
Council Member Intern
Jumaane D Williams
06.2015 - 09.2015
- Categorized files and emails for community members answering any questions promptly
- Kept up with news on daily basis to stay informed about local, regional, national and international events.
- presented files
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used public gatherings, community events and helped the director of relations to keep constituents happy and informed.
Receptionist
Proper Fools Showroom
New York, NY
04.2015 - 06.2015
- Retailing Clothing Merchandise, Filing & Organization.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Chef Assistant Intern
Toni’s Cooking Adventure 967
New York, NY
12.2014 - 02.2015
- Educating children about safe cooking environments, chef skills and various recipes.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
Intern
EcoBrooklyn
Brooklyn, NY
09.2014 - 11.2014
- Exterior design.
- Interacted with team members to accomplish tasks
- Completed designs and studied aqua life environment
- Managed plans and designs with team members executing the projects efficently.
Customer Service
EMC2 Internship
Broadway New York, NY
02.2014 - 04.2014
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assisted marketing team on promotional projects and provided regular updates on status and progress
- Directed lay out of fashion throughout the floor to increase sales
Office Assistant
Summer Youth Employment Program NYCHA
Brooklyn, New York
06.2013 - 09.2013
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Education
High School Diploma -
CIty As School
New York, NY01.2017
Skills
- Retail Sales Communication
- Customer Service Front Desk Reception
- Financial Management Proficient in MS Word & Excel
- Store Management Type 40 WPM
- Cash Register Operation
- Shipment Procedures
- Customer Relations
- Inventory Stocking
- Customer Transactions
- Cash Drawer Management
- Customer Assistance
- Telephone Reception
Certification
- Licensed Life Insurance Agent - June2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier, Technician Assistant,
New Drug Loft Pharmacy
11.2019 - 03.2021
Cashier
Metro By T-Mobile
03.2019 - 08.2019
Cashier
Westside Market
04.2018 - 08.2018
Volunteer
Red Hook Community Justice Center 88 Visitation
09.2015 - 11.2015
Council Member Intern
Jumaane D Williams
06.2015 - 09.2015
Receptionist
Proper Fools Showroom
04.2015 - 06.2015
Chef Assistant Intern
Toni’s Cooking Adventure 967
12.2014 - 02.2015
Intern
EcoBrooklyn
09.2014 - 11.2014
Customer Service
EMC2 Internship
02.2014 - 04.2014
Office Assistant
Summer Youth Employment Program NYCHA
06.2013 - 09.2013
High School Diploma -
CIty As School
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