Elizabeth Ortiz
Houston,TX
Summary
Highly motivated Professional with extensive experience in Healthcare, Data Entry and Customer Service. Proven to exceed expectations and produce results with integrity. Aiming to obtain a position with a company where my skills are applicable and I can demonstrate my customer support abilities.
Overview
3
3
years of professional experience
Work History
Program Coordinator- Patient Advocate
Centene, Superior Health Services
09.2023 - 03.2024
- Scheduled appointments for patients and physician coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Educated patients and physician on proper nutrition guidelines to promote healthy lifestyle habits.
- Prepared reports on progress towards program goals for management review.
- Recommended process improvements based on data analysis results.
- Scheduled and developed program activities in accordance with program needs.
- Advise and educates providers practice in appropriate HEDIS measures.
- Collaborates with provider relations to improve provider performance in areas of quality risk adjustment operations.
- Conducted virtual meetings with physicians for members with care gaps to access needed preventive care service and close care gaps.
Patient Services Representative
Pain Arthritis Relief Center
Houston, TX
01.2022 - 01.2023
- Updated and verified patient information at every visit
- Assisted patients with filling out patient history forms, consent forms and payment contract forms
- Received and processed cash and credit card payments for medical services rendered
- Reviewed patient accounts, identified delinquent accounts and collected overdue payments
- Answered, investigated and/or directed patient inquiries or complaints to the appropriate medical staff member.
Customer Support Specialist
American Water Co
Remote
06.2021 - 12.2021
- Communicated and responded to customer queries in a timely and accurate way, via phone, email or chat
- Identified customer needs and helped customers use specific features
- Analyzed and reported product malfunctions (for example, by testing different scenarios or impersonating users)
- Updated our internal databases with information about technical issues and useful discussions with customers
- Monitored customer complaints on social media and reached out to provide assistance
- Informed customers about new features and functionalities
- Followed up with customers to ensure their technical issues were resolved.
Education
High School Diploma -
Penn Foster High School
X- Ray/ Medical Assistant -
The College of Health Care Professions
Skills
- Strategic and Critical Thinking
- Time Management and Organization
- Documentation and Presentation
- Record-Keeping and Data Entry
- Communicative and Interpersonal
- Proficient in Microsoft Suite and Technology
- Appointment Scheduling
- Meeting Planning
Timeline
Program Coordinator- Patient Advocate
Centene, Superior Health Services
09.2023 - 03.2024
Patient Services Representative
Pain Arthritis Relief Center
01.2022 - 01.2023
Customer Support Specialist
American Water Co
06.2021 - 12.2021
High School Diploma -
Penn Foster High School
X- Ray/ Medical Assistant -
The College of Health Care Professions
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