Elizabeth Ortiz
Southbridge,MA
Summary
Proactive Assistant Director with extensive experience in staff management,onboarding. Successfully streamlined communication between parents and administrators while enhancing productivity through efficient schedule and document management. Skilled in conflict resolution, client relationship management, and curriculum design, bringing strong problem-solving abilities and attention to detail to advance organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Director
You're With Us
03.2022 - Current
- Streamlined communication between, parents, and administrators to foster a collaborative quality care.
- Oversaw onboarding process for new staff.
- Implemented effective conflict resolution strategies for resolving issues in the work environment.
- Enhanced director''s productivity by managing schedules, transportation schedules, curriculum and day to day programming.
- Increased efficiency in the workplace by organizing and maintaining an effective electronic documents.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming staff.
- Updated spreadsheets and databases.
Education
High School Diploma -
Holyoke High School
Holyoke, MA06-1996
Skills
- Staff Management
- Creative Direction
- Data Analysis
- Administration knowledge
- Scheduling Coordination
- Active Listening
- Schedule Planning
- Interpersonal Skills
- Curriculum Design
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Certification
- Disabled Persons Protection Commission Commonwealth of Massachusetts 2024
- CPR/ AED ] American Red Cross 2022
- Seizure Recognition/First Aid Epilepsy Foundation
- Human Rights Officer Commonwealth of Massachusetts 2024
- Swim Safety American Red Cross 2023
Languages
English
Spanish
Native or Bilingual
Timeline
Assistant Director
You're With Us
03.2022 - Current
High School Diploma -
Holyoke High School
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