ELIZABETH ORTIZ
Crestview
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Patient-oriented Nurse with 30+ years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about CPRS charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, Hardworking and passionate, with strong organizational skills eager to secure GS7 position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Labor and Delivery Nurse
ERP
02.2025 - Current
- Took records of birthdates and times, baby weights, lengths, head circumferences and APGAR scores.
- Maintained up-to-date knowledge of obstetric advancements and evidence-based practices through ongoing professional education.
- Assisted physicians with cesarean sections, forceps deliveries, and vacuum extractions to ensure safe births for both mother and baby.
- Enhanced patient satisfaction by providing compassionate and individualized care during labor, delivery, and postpartum periods.
Primary Care Nurse/Inpatient LPN
Bay Pines VA Healthcare System
01.2020 - Current
- Company Overview: Embodies the ICARE core values of the organization
- Integrity, Commitment, Advocacy, Respect & Excellence creating a culture of caring & civility that supports our mission
- Implemented care plans for patient treatment after assessing physician medical regimens
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Administered immunizations to patients to prevent disease
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Called patients to share lab results and discuss physician orders
- Encouraged health-promoting behaviors to improve patient health and reverse disease
- Used CPRS to maintain patient medical records, accurately recording vital statistics, medical histories, vital statistics and test results
- Educated family members and caregivers on patient care instructions
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters
- Evaluated and assessed phone calls from facilities, physician offices, hospitals and patients to handle urgent issues and prioritize care
- Assisted in the training and mentoring of new nursing staff members as they joined the primary care team
- Evaluated patient needs during triage to prioritize cases based on urgency, ensuring timely treatment for all individuals seeking care
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
- Embodies the ICARE core values of the organization
- Integrity, Commitment, Advocacy, Respect & Excellence creating a culture of caring & civility that supports our mission
- Certified in CPR/AED
- Insulin Medication Assistance
- Call on Veterans for 2 day post hospital discharges
- Call/message Veterans questions/concerns via secure messages
- Complete PCP instructions/directions for Veterans via Primary care view alerts
- Staying in compliance with TMS and continuing education/skills
- Work independently and within my scope, secure in my skills, knowledge, and nursing interventions to provide optimum care for Veteran
- Improved patient outcomes by providing thorough assessments and implementing appropriate care plans
- Advocated for patients within the healthcare system by addressing concerns or barriers to optimal treatment plans
- Managed complex caseloads consisting of patients with diverse health needs, demonstrating adaptability and expertise in various clinical settings
- Resupplied offices and examination rooms, labeled drawers and ordered new stock
- Evaluated patient histories, complaints, and current symptoms
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Prepared patients for surgical interventions or diagnostic tests by positioning them correctly on tables or beds while maintaining dignity and comfort throughout the process.
- Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.
- Conducted blood draws and other specimen collections, contributing to timely and accurate diagnostic outcomes.
- Maintained stringent sterilization protocols for all medical equipment, ensuring patient safety and compliance with health regulations.
- Worked effectively in fast-paced environments.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Quickly responded to codes and cardiac monitor alarms.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Supported office operations by expertly handling administrative needs.
- Scheduled patients for appointments and maintained master calendar.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted nurses with medication administration, wound care, and other routine tasks to ensure optimal patient care.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Maintained a sterile and safe environment by adhering to infection control protocols and cleaning standards.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
- Educated patients on discharge instructions comprehensively, empowering them in their own health management efforts upon leaving the facility.
Retirement Specialist
Sterling Medical Group
06.2019 - 01.2020
- Reviewed patient history to verify conditions and current medications
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation
- Completed EKGs and other tests based on patient presentation in office
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions
- Reviewed patient medical history, previous cardiac tests completed and prior surgeries performed
LPN Unit Manager
The Bridges Assisted Living Facility
04.2019 - 10.2019
- Scheduled staff and delegated work assignments
- Evaluated and improved team member performance through coaching and training
- Provided patient education on health care issues and prescribed medications
- Monitored patient health conditions to report changes to assigned physician
- Delivered emotional support to patients and families during challenging times
- Administered medications and injections to patients
- Reviewed patient history to verify conditions and current medications
- Oversaw medication passes and all direct patient care
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers
- Coordinated patient transfers to other facilities
- Maintained medication room in full compliance with government and facility requirements
Clinical Coordinator
Brookdale Assisted Living
07.2016 - 04.2019
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Supervised and managed daily activities of clinical team consisting of many physicians, nurses, and support staff
- Mentored new clinical staff members for proper onboarding and orientation processes
- Built strong relationships with patients and families for optimized care satisfaction
- Uphold quality assurance procedures to maintain patient safety and satisfaction
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Created weekly schedules for nurses, taking into account sick days and vacation time
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
LPN
Eglin AFB Hospital
06.2014 - 05.2016
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Evaluated patient histories, complaints, and current symptoms
- Recorded details regarding therapies to keep patient charts updated
- Implemented care plans for patient treatment after assessing physician medical regimens
- Educated family members and caregivers on patient care instructions
- Selected and purchased equipment for surgical procedures
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines
- Transported patients to and from surgeries to promote timely operating room turnover
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields
- Created safe operating environments for invasive and non-invasive procedures
- Maintained safe working environments by adhering to safety protocols and reporting hazards
- Maintained records to document patient medical history and surgical procedure notes
- Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures
- Performed post-operative care by moving patients to recovery and monitoring condition
- Positioned patients and set up drapes to create comfortable surgical environment for patients
- Cleaned and maintained operating equipment to keep resources in good working condition and ready for use
Education
LPN - Nursing
Okaloosa Technical College And Choice High School
10.2004
Skills
- EMR Systems
- Blood Draw and Sample Collection
- IV Administration
- Monitoring Vital Signs
- Emergency Diagnostics
- Routine Examinations
- Performing EKGs
- Nursing Performance Assessment
- Administering Immunizations
- Invasive Procedures
- Interpersonal Communication Skills
- Patient Care Assessment
- Healthcare Program Planning
- Chronic Disease Management
- Mental Health Support
- Nutrition Counseling
- Clinical Judgment
- Call Triaging
- Oxygen Saturation Standards
- Compassionate Communication
- Procedure Preparations
- Medication Administration
- Patient Education
- Infection Control
- Patient Examination
- Vital Signs Monitoring
- Documentation
- Care Coordination
- Certified in CPR/AED
- Insulin Medication Assistance
- IV insertion
- Cardiopulmonary resuscitation
- Central line maintenance
- HIPAA regulations
- Trauma management
- Suture removal
- Maintaining inventory
- Patient stabilization
- Medical terminology
- Medication administration
- Quality control procedures
- Specimen collection
- Patient assessments
- Teamwork and collaboration
- Multitasking
- Critical thinking
- Patient counseling
- Electronic health records
- Referral and follow up appointment scheduling
Certification
- IV certified
- CPR
Accomplishments
- 09/13/23, Received Directors coin for going above and beyond for Veteran, numerous praise from Veterans on quality of care they are provided.
- 12/2020, Certificate of appreciation for job well done.
Timeline
Labor and Delivery Nurse
ERP
02.2025 - Current
Primary Care Nurse/Inpatient LPN
Bay Pines VA Healthcare System
01.2020 - Current
Retirement Specialist
Sterling Medical Group
06.2019 - 01.2020
LPN Unit Manager
The Bridges Assisted Living Facility
04.2019 - 10.2019
Clinical Coordinator
Brookdale Assisted Living
07.2016 - 04.2019
LPN
Eglin AFB Hospital
06.2014 - 05.2016
LPN - Nursing
Okaloosa Technical College And Choice High School
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