Elizabeth Ortiz
Scottsdale,AZ
Summary
I am a compassionate and motivated individual with a strong foundation in patient-centered care and a proven background in the customer service industry. My years of experience in fast-paced, team-driven environments have equipped me with excellent communication skills, adaptability, and a commitment to delivering exceptional service. I am dedicated to collaborating effectively with diverse teams and building trusting relationships. I have a strong work ethic, lead with empathy, and have a dedication to providing high-quality, individualized care to every patient. I am eager and prepared to apply these strengths in a clinical setting and grow as a valuable member of the healthcare team.
Overview
9
9
years of professional experience
Work History
Dance Instructor
Take Five Dance Academy
01.2017 - Current
- Greeted and communicated with families and students
- Organized and led annual performances, coordinating logistics and choreography for seamless execution.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Designed engaging dance curriculum to enhance student creativity and technical skills.
- Instructed diverse age groups in various dance styles, fostering a collaborative learning environment.
- Developed assessment tools to evaluate student progress and adapt instruction accordingly.
- Mentored junior instructors, providing guidance on lesson planning and classroom management techniques.
Server
Over Easy
05.2022 - 09.2025
- Greeted and interacted with guests
- Trained new servers on menu details, service standards, and operational procedures.
- Managed multiple tables simultaneously while maintaining high-quality service during peak hours.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista & Barista Trainer
Starbucks
04.2019 - 07.2021
- Trained new baristas on beverage preparation and customer service standards.
- Developed and maintained positive relationships with regular customers to enhance loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Bachelor of Science in Nursing - Nursing
Arizona State University
Tempe, AZ12-2025
CEP RN Program - Nursing
Glendale Community College
Glendale, AZ12-2025
Associate degree - Art
Estrella Mountain Community College
Phoenix, AZ12.2021
Highschool diploma -
Millennium High School
Goodyear, AZ05.2017
Skills
- Fluent in two languages
- Strong verbal communication
- Strong customer service abilities
- Strong written communication
- Effective communicator
- Effective organizational skills
- Proficient in managing multiple tasks
- Critical thinking and analysis
- Accountable for tasks
- Dedicated professional
- Thrives in a teamwork environment
Affiliations
Alpha Delta Nu Honor Society
Cum laude Honors
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Over Easy
05.2022 - 09.2025
Barista & Barista Trainer
Starbucks
04.2019 - 07.2021
Dance Instructor
Take Five Dance Academy
01.2017 - Current
Bachelor of Science in Nursing - Nursing
Arizona State University
CEP RN Program - Nursing
Glendale Community College
Associate degree - Art
Estrella Mountain Community College
Highschool diploma -
Millennium High School
Clinical Information
January 2024- Present-
- Block I MedSurg- Encompass Health Valley of the Sun, Rehabilitation Center, Peoria AZ
- Block II Psychology -Banner Behavioral Health, Scottsdale AZ
- Block II MedSurg- Mayo Clinic Hospital, Phoenix AZ
- Block III MedSurg- Banner Del E Web, Sun City AZ
- Block III OB- Banner Estrella, Phoenix AZ
- Block IV- Pediatrics- Phoenix Children's Hospital, Phoenix AZ
- Block IV- Critical Care - Banner Boswell, Phoenix AZ
- Block IV - Critical Care- Mayo Clinic Hospital, Phoenix AZ
- Block IV TTP- Critical Care- Banner Boswell, Phoenix AZ
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