Elizabeth Ortiz
Midland,TX
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Excel Solutions LLC
Midland, TX
03.2024 - Current
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
- Managed and updated company databases, ensuring accuracy and completeness of information
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
- Collaborated with cross-functional teams on special projects/initiatives such as process improvement initiatives or system implementations/upgrades
EMT-Basic
1st Response LLC
Midland, TX
02.2023 - Current
- Provide emergency medical care and transportation for patients in both emergency and non emergency situations, ensuring timely and safe arrival to medical facilities.
- Assessed patient conditions and administered appropriate medical treatments, including CPR, wound care, splinting, and medication administration
- Operated and maintained emergency medical equipment such as defibrillators, oxygen tanks, and stretchers
- Documented accurate and detailed information regarding patient assessments, treatments provided, and response times for proper record-keeping
- Responded quickly to emergency calls and efficiently transported patients to hospitals or other medical facilities
- Maintained knowledge of current protocols, procedures, and best practices in emergency medicine through continuous training programs
- Demonstrated strong decision-making skills in high-stress situations while prioritizing critical tasks based on the severity of injuries or illnesses
- Ensured compliance with all legal requirements related to patient privacy rights (HIPAA) during the provision of medical services
- Transported patients within the shortest possible time frame ensuring prompt access to necessary medical interventions
- Performed routine maintenance checks on ambulances to ensure they are fully operational at all times
- Provided basic life support training to community members through public education programs
- Collaborated with dispatchers to accurately assess the nature of emergency calls and determine appropriate response levels
- Maintained cleanliness and organization of the ambulance, ensuring all equipment is stocked and ready for use
ER Technician
SignatureCare Emergency Center
Midland, TX
10.2022 - 03.2024
- Coordinates patient care activities with nurses.
- Assists in keeping all areas of the Emergency Department neat, organized, and clean.
- Returns/cleans equipment after use.
- Actively looks for ways to improve patient care in the Emergency Department.
- Start IV lines, draw blood, obtain vital signs, obtain swab specimens. Run lab testing on blood and swab specimens.
Medical Assistant
Trinity Family Medicine
Odessa, TX
07.2022 - 10.2022
- Responsible for administrative as well as clinical tasks, such as:
- Maintaining patient records
- Preparing patients and rooms for examination
- Assisting physicians with exams
- Performing front-desk tasks.
- Give injections
- Start IVs
- Draw labs
- Assist in pellet procedures.
Phlebotomist
Clinical Pathology Laboratories
Odessa, TX
03.2021 - 06.2022
- Register patients
- Successfully obtain blood from pediatric to geriatric patients.
- Process specimens
- Data entry
- Answer phones
- Construct emails
- Take payments
- Problem solve
Team Leader/Supervisor
Clinical Pathology Laboratories
Odessa, TX
12.2018 - 03.2021
- As Team Lead I was responsible for making sure the Patient Service Center was run efficiently and effectively at all levels. I was responsible for successfully obtaining blood specimens from all age ranges and processing specimens.
- Manage 10-15 employees
- Create monthly schedules
- Conduct staff meetings
- Ensure patient safety is at the highest level
- Construct emails
- Ensure policy and procedures are followed
- Handle all patient and client complaints and concerns
- Train new hires
Donor Floor Designated Trainer/Phlebotomist
BPL Plasma
Las Cruces, NM
06.2018 - 12.2018
- As a phlebotomist on the donor floor I am responsible for:
- Setting up the PCS2 machine as well as sticking donors and hooking them up to the machines.
- I am also responsible for disconnecting donors as well as donor monitoring.
- As a designated trainer on the donor floor I am responsible for training of new employees as well as knowing SOP and helping current employees with any questions on SOP procedures.
Phlebotomist
Clinical Pathology Laboratories
Midland, TX
10.2017 - 06.2018
- Register and successfully draw patients of all age ranges
- Processes specimens
- Perform pour offs
- Package specimens for shipment to lab
Mobile Phlebotomist
Schryver Medical
Las Cruces, NM
04.2017 - 10.2017
- Mobile phlebotomist: As a mobile phlebotomist I provide phlebotomy services for individuals in skilled nursing and assisted living centers. I am responsible for planning my route, including unscheduled STAT draws, as well as maintaining specimen quality and making sure the associated paperwork is done properly.
Phlebotomy Technician
Clinical Pathology Laboratories
Las Cruces, NM
09.2011 - 04.2017
- Register and successfully draw patients of all age ranges.
- Processes specimens, perform pour offs, package specimens for shipment to lab.
Externship Medical Assistant
New Mexico Primary Care
Las Cruces, NM
08.2010 - 07.2011
- As an extern I was in charge of rooming patients, taking vital signs, charting all actions, administering shots.
- I was also responsible for drawing blood for lab orders and patient education on medications and any instructions from physician.
- Processing and preparing all lab specimens for pick up including centrifugation. This was a requirement to successfully complete my Medical Assistant training at Vista College.
Externship Medical Assistant
Dr. Pawankumar Jain
Las Cruces, NM
06.2010 - 08.2010
- As an extern I was in charge of rooming patients, taking vital signs, charting all actions, administering shots.
- I was also responsible for drawing blood for lab orders and patient education on medications and any instructions from physician.
- Processing and preparing all lab specimens for pick up including centrifugation. This was a requirement to successfully complete my Medical Assistant training at Vista College.
Assistant Manager
Aeropostale
07.2006 - 10.2009
- Manage 15 plus associates, maintain store order, make employment decisions, count in and out register, manage floor, receive shipment, assess loss prevention numbers and develop a plan to reduce loss, execute floor sets, open and close store alone, acting store manager while store manager is on vacation or out of store, travel to other stores in district to help manage, write reviews, train new associates and managers, conduct interviews, make employment offers, write reviews, successfully project hourly, daily and monthly sales, make deposits and change orders, carry keys to the store, run registers, customer service, handle customer complaints, answer phones, maintain a clean environment, conduct weekly manager meetings, continuous training of employees, compose daily progress emails to district manager, count safe at opening and closing, make pickups, make change for registers.
Education
Certificate in EMT Basic - undefined
08.2022
Diploma in Medical Assistant - undefined
02.2011
Certificate - undefined
05.2006
Skills
- Phlebotomy
- Patient Care
- Injections
- Retail Sales
- EKG
- Cash Handling
- Inventory
- Management
- Microsoft Office
- Organizational Skills
- Problem Solving
- Training
- Laboratory Experience
- Vital Signs
- EMR Systems
- Medical Office Experience
- Triage
- Medical Records
- Venipuncture
- Supervising Experience
- Anatomy Knowledge
- Medical Scheduling
- Insurance Verification
- Clerical Experience
- Medical Terminology
- HIPAA
- Medical Coding
- Basic Life Support
- Basic IV
- Acute Care
- Customer Service
- Interviewing
- Training & Development
- Specimen Collection / Processing
- Cash Register
- Pediatrics
Certification
- National Registered Certified Medical Assistant, 2011-04-01, Present
- BLS for Healthcare Providers, 2004-08-01, Present
- Driver's License
- CPR Certification
- Certified Medical Assistant
- Certified Phlebotomy Technician
- EMT-B, 2022-10-01
- National Register and TX State Certified
Additional Information
Extensive customer relations with various age and culture groups, Trained to collect blood using different types of needles and techniques, Outstanding customer communication skills, Self-motivated to consistently perform quality work and be productive, Leader of groups ranging from three to fifteen, Skilled in monitoring patient flow, Assisting health aids in preparation of examination rooms, Able to provide nursing skills including administering medications and injections to patients as directed by a physician, Ten years customer service experience, National Registered Certified Medical Assistant (NRCMA), Extensive training in blood collection and phlebotomy technician skills
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Administrative Assistant - Excel Solutions LLC
03.2024 - Current
EMT-Basic - 1st Response LLC
02.2023 - Current
ER Technician - SignatureCare Emergency Center
10.2022 - 03.2024
Medical Assistant - Trinity Family Medicine
07.2022 - 10.2022
Phlebotomist - Clinical Pathology Laboratories
03.2021 - 06.2022
Team Leader/Supervisor - Clinical Pathology Laboratories
12.2018 - 03.2021
Donor Floor Designated Trainer/Phlebotomist - BPL Plasma
06.2018 - 12.2018
Phlebotomist - Clinical Pathology Laboratories
10.2017 - 06.2018
Mobile Phlebotomist - Schryver Medical
04.2017 - 10.2017
Phlebotomy Technician - Clinical Pathology Laboratories
09.2011 - 04.2017
Externship Medical Assistant - New Mexico Primary Care
08.2010 - 07.2011
Externship Medical Assistant - Dr. Pawankumar Jain
06.2010 - 08.2010
Assistant Manager - Aeropostale
07.2006 - 10.2009
Midland College - Certificate in EMT Basic,
Vista College - Diploma in Medical Assistant,
Las Cruces High School - Certificate,