ELIZABETH ORTIZ-VILLA
Tampa
Summary
Seeking a position within a dynamic organization that leverages my educational background, professional experience, and diverse skill set. A highly motivated and self-sufficient professional with over 20 years of customer service experience, excelling in effective communication, relationship-building, and delivering exceptional client support.
Overview
24
24
years of professional experience
Work History
OPS ASSISTANCE SPECIALIST
FLORIDA DEPARTMENT OF HEALTH
01.2024 - Current
- Receiving and sending faxes regarding patient’s physicals, labs and vaccine records for continuation of services within the Refugee Program.
- Monitor temperatures of refrigerators and freezers for vaccine storage to prevent waste of vaccines.
- Clerical Assistance to maintain client information and office record keeping
- Work with Florida Shots system entering vaccine records for clients and deducting vaccine from Florida Shot Inventory.
- Making appointments for clients.
- Verify and interviewing customers eligibility just to see if they qualify for the Refugee Program.
- Process Invoices and contract for CDR.
- Purchasing team member for the Refugee Program.
- Work with reports in Excel.
- Collect demographic data.
OPS GOVERNMNT OPERATIONS CONSULTANT I
FLORIDA DEPARTMENT OF HEALTH
09.2020 - 01.2024
- Receive and make calls for clients who needed help scheduling COVID testing appointments.
- Maintained vaccine inventory and transport.
- Monitor temperatures of refrigerators and freezers for vaccine storage.
- Clerical Assistance to maintain client information and office record keeping
- Work with Florida Shots system entering vaccine records for clients and deducting vaccine from Florida Shot Inventory.
- Have an excellent communication with resettlement agencies to give an effective service for Refugee customers.
- Work with Electronic Disease Notification (EDN) with the CDC program receiving, transferring and making appointment for customers.
SENIOR CLERK
FLORIDA DEPARTMENT OF HEALTH TAMPA
10.2008 - 05.2017
- Office clerical Duties and Responsibilities
- Provided clerical assistance to maintain client information and office record
- Delivered excellent customer service to arriving patients and walk-ins
- Answered and completed customer calls, including scheduling appointments and addressing general inquiries
- Performed data entry and conducted fieldwork to translate medical history and symptom assessments
- Participated in contact investigations by completing tuberculosis (TB) screening questions for customers
- Explain and translate medication side effects accurately
FLIGHT ATTENDANT
ATA AIRLINES
06.2001 - 02.2006
- Prepare Aircraft cabin and passengers seating prior to flight departure and arrival
- Always ensured safety for our passengers
- Revolved passenger and/or flight issues in a timely and professional manner
- Provide excellent customer service while maintaining teamwork, high energy and leadership in a time and safety sensitive environment
Education
Associate Degree - Dental Assistant with expands functions
ANTILLES MEDICAL CAREER
SAN JUAN, P.R.01.1994
One year - General Courses
METROPOLITAN UNIVERSITY OF PUERTO RICO
SAN JUAN, P.R.01.1991
Skills
- Ability to operate commonly used office equipment as computers, printers, fax machine, label make, paper shredder
- Ability to use Microsoft Office products (Outlook, Excel, Word)
- Knowledge of correct grammar usage
- Knowledge of general office procedures and practices
- Ability to prepare reports and correspondence
- Ability to follow instructions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
OPS ASSISTANCE SPECIALIST
FLORIDA DEPARTMENT OF HEALTH
01.2024 - Current
OPS GOVERNMNT OPERATIONS CONSULTANT I
FLORIDA DEPARTMENT OF HEALTH
09.2020 - 01.2024
SENIOR CLERK
FLORIDA DEPARTMENT OF HEALTH TAMPA
10.2008 - 05.2017
FLIGHT ATTENDANT
ATA AIRLINES
06.2001 - 02.2006
One year - General Courses
METROPOLITAN UNIVERSITY OF PUERTO RICO
Associate Degree - Dental Assistant with expands functions
ANTILLES MEDICAL CAREER
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