Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Oszust

Three Oaks,MI

Summary

Dynamic Food and Beverage Supervisor at Four Winds Casino, recognized for enhancing customer satisfaction through exceptional service and efficient inventory management. Proven ability to lead and train staff while maintaining strict sanitation standards, resulting in top-rated health inspection scores. Committed to fostering teamwork and optimizing operational efficiency in fast-paced environments.

Experienced with overseeing food and beverage operations, ensuring high-quality service and customer satisfaction. Utilizes leadership skills to train and manage staff, enhancing productivity and morale. Strong understanding of inventory control and cost management, maintaining efficient and profitable operations.

Overview

29
29
years of professional experience

Work History

Food and Beverage Supervisor

Four Winds Casino
10.2021 - Current
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
  • Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Cocktail Server

Four Winds Casino
05.2019 - 10.2021
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Communicated with guests to record orders and assess needs.
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Anticipated guest needs and provided proactive service.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers, remembering their preferences and making personalized recommendations.
  • Streamlined order-taking process, reducing wait times and improving overall customer satisfaction.

Assistant Manger

Pizza Hut
05.1996 - 05.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

No Degree - General Studies

Lake Michigan College
Benton Harbor, MI

High School Diploma -

New Buffalo Middle And High School
New Buffalo, MI
05-1996

Skills

  • Sanitation standards
  • Beverage making
  • Quality assurance
  • Inventory management
  • Staff supervision
  • Portion control
  • Staff leadership
  • Food safety compliance
  • Budget development
  • Portioning
  • Records maintenance
  • Staff consultation
  • Customer service
  • Food and beverage service
  • Food safety
  • Food safety understanding
  • Opening and closing procedures
  • Work area inspection
  • Production and time sequencing
  • ServeSafe manager
  • Greeting and seating guests
  • Critical thinking
  • Worker training
  • Service quality standards evaluation
  • Team collaboration
  • Inventory control
  • Staff management
  • Data entry software

Timeline

Food and Beverage Supervisor

Four Winds Casino
10.2021 - Current

Cocktail Server

Four Winds Casino
05.2019 - 10.2021

Assistant Manger

Pizza Hut
05.1996 - 05.2019

No Degree - General Studies

Lake Michigan College

High School Diploma -

New Buffalo Middle And High School

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Elizabeth Oszust