ELIZABETH O. TAYLOR
Summary
Dynamic Regional Manager recognized for driving a 97% occupancy rate at So Cal Pacific MF Management across a diverse portfolio. Proficient in financial oversight and strategic marketing, effectively enhancing team performance and mitigating risks. Consistently achieves ownership goals while maximizing asset value through strong leadership and operational strategies.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Regional Manager
So Cal Pacific MF Management
03.2024 - Current
- Manage a portfolio consisting of five communities in Temecula, Palm Springs, Lake Elsinore, and Redlands CA
- Handle complex and sensitive issues with residents and employees and follow established policies and procedures
- Provide NOI, Net Income, and Variance reports every month
- Implement capital budget items and oversee contractor work
- Review and approve all portfolio Pos
- Analyze and complete daily, weekly, and monthly reports and make proper adjustments to achieve ownership goals
- Inspect Portfolio properties weekly and ensure any deficiencies are corrected and curb appeal issues are immediately mitigated
- Inspect make-ready units and produce marketing flyers and videos
- Prioritize, assign, and monitor projects relating to property renovations, repairs, and maintenance
- Daily and weekly monitoring of leasing plan and marketing activity to achieve leasing goals
- Continuous monitoring of pricing and marketing conditions to ensure my portfolio stands out above the competition
- 100% dedication and training, and monitoring of my staff to maximize results for both ownership and teams
- Write Budgets for each property in RIQ/Yardi
- Ensure building regulatory compliance per city ordinances – yearly smoke alarm inspections, 1,3, 5, and 12-year fire sprinkler inspections, backflow inspections, emergency shutdowns, and reestablishment of services procedures and permits
Regional Manager
Gaines Investment Trust
04.2023 - 03.2024
- Manage a portfolio consisting of five communities totaling 1000 units across San Diego, Los Angeles, and Tucson AZ
- Achieve and maintain an average physical occupancy of 97% across portfolio
- Handle complex and sensitive issues with residents and employees and follow established policies and procedures
- Provide NOI, Net Income, and Variance reports every month
- Implement capital budget items and oversee contractor work
- Review and approve all portfolio Pos
- Analyze and complete daily, weekly, and monthly reports and make proper adjustments to achieve ownership goals
- Inspect Portfolio properties weekly and ensure any deficiencies are corrected and curb appeal issues are immediately mitigated
- Inspect make-ready units and produce marketing flyers and videos
- Prioritize, assign, and monitor projects relating to property renovations, repairs, and maintenance
- Daily and weekly monitoring of leasing plan and marketing activity to achieve leasing goals
- Continuous monitoring of pricing and marketing conditions to ensure my portfolio stands out above the competition
- 100% dedication and training, and monitoring of my staff to maximize results for both ownership and teams
- Write Budgets for each property in RIQ/Yardi
- Ensure building regulatory compliance per city ordinances – yearly smoke alarm inspections, 1,3, 5, and 12-year fire sprinkler inspections, backflow inspections, emergency shutdowns, and reestablishment of services procedures and permits
- Weekly audit of prospect calls and response times, work-order productivity, emails, move-in inspections and reviews
Corporate Manager
Urban West Corporation/Pacific Western Corp
07.2018 - 04.2023
- Total portfolio 1300 units, five multi-family properties, and one lease-up
- Work closely with ownership to oversee operations of assigned communities within portfolio of class A, B and C communities in San Diego CA, and Las Vegas, NV
- Investigate and resolve escalated and sensitive resident and employee issues and take appropriate action per established policies and procedures
- Design, implement, train, and oversee processes to maximize human capital and ROI
- Continuously challenge the norm to improve standard operating procedures to reduce vacancies, improve resident satisfaction, minimize risk factors, and increase ROI
- Work in collaboration with the in-house construction department for CAP-EX projects
- Negotiate, prepare specifications, solicit bids, approve subcontractors, execute contractual agreements for building services
- Scheduling of vendors and subcontractors and routinely inspect quality of work and enforce accountability
- Review schedules, audit staff overtime, and after-hours emergency maintenance
- Initiate virtual meetings with ownership and/or onsite staff
- Prepare emails and or edit communications/blasts to staff and residents
- Recommend capital improvements and replacements to increase asset value
- Human Resources duties include implementing an applicant tracking system and full cycle recruitment, retention, performance reviews, bonus assignment, records management, and disciplinary action
- Line-item analysis budget to actual variances — identify, investigate, and resolve deviations
- Ensure building regulatory compliance in accordance with city ordinances – yearly smoke alarm inspections, 1,3- & 5-year fire sprinkler inspections, backflow inspection, emergency shutdowns and re-establishment of services procedures and permits
- Review, and approve purchase orders
- Review current pricing, occupancy, internal/external move-in, and move-out factors
- Market trends, occupancy forecast, renewal trends, new lease-up communities, communities under renovation, analyze competition, online reviews, inspect turnovers
- Create winning marketing and leasing plans curated for each property
- Periodically and systematically review and audit physical and electronic files for accuracy and fair housing compliance
- Resolve accounting exceptions and correct discrepancies
- Approve and apply credits as needed and per ownership guidelines
- Inspect interior and exterior of communities, vacant and units marked ready
- Create action plans for underperformance and follow-through
- Periodically, audit work orders, emails, resident surveys, move-in inspections, and reviews
Community Manager
Atlantic & Pacific
Murrieta
10.2015 - 06.2018
- Ground-up Lease-up of 350 units in a very competitive market
- Hired and managed staff consisting of one assistant manager, one maintenance manager, two leasing consultants, two maintenance technicians, two housekeepers and one porter
- Work closely with the construction manager to ensure all RFI’s are resolved and requirements are met to receive COO
- Established SOP for new construction warranty services
- Created marketing and leasing plans
- Did not use move-in incentives of “Free Rent” 12-18 months as our competitors/market trend
- Stabilized the property in 7.5 months (reached 95% occupancy)
- Evaluate and recommend changes in rental pricing strategies
- Set up social media Pages, set up YouTube Channel, and created videos for marketing
- Created a training program for new leasing consultants
- Prepare detailed monthly reporting, review and submit property operating budgets
- Prepare and execute lease agreements and renewal contracts
- Develop, cross-train and supervise all staff on Fair Housing and standard operating procedures
- Prepare and approve final accounts disposition
- Analyze, accept, approve, or decline risks associated with applicants for tenancy
- Planned and coordinated resident retention events
- Created OSHA-approved training and monthly safety meetings
Community Manager
Atlantic & Pacific
San Diego
01.2012 - 11.2015
- Managed 344 units and staff of one assistant manager, one maintenance manager, two leasing consultants, two maintenance technicians, two housekeepers and one porter
- Maintained training and implementation of Housing laws, regulations and reporting
- Managed rental collections, and notices and assisted legal counsel in court cases
- Scheduling vendors and subcontractors
- Project manage remediation and renovations
- Developed policies, procedures, and detailed protocols for moisture intrusions and remediation
- Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs
- Recommended property improvements based on detailed evaluations of current property conditions
- Scheduling of vendors and subcontractors
- Consistently met occupancy and delinquency goals
Regional Property Manager/ HOA President
Euston Management and Investment Corp
Del Mar
01.1999 - 01.2012
- Perform physical asset inspections weekly and prepare recommendations for the investor’s consideration and final approval
- Develop specific marketing campaigns and leasing plans to achieve high occupancy levels and meet budgetary goals to achieve investor’s desired ROI
- Process, and/or monitor, or approve property payables
- Supervise property collections, processed property receipts, journal entries, GL entries and corrections, and bank deposits
- Prepare and analyze the property’s financial and operating statements and variance reports
- Authorized to approve major deviations from the budget, exclusive of emergencies
- Identify, analyze propose and implement alternate uses of the properties of both residential and commercial portfolios
- Created and implemented SOP for leasing and preventative maintenance
- Lead HOA meetings, made recommendations, and addressed board member’s concerns
- Developed and spearheaded marketing campaigns
Community Manager
Euston Management and Investment Corp
Del Mar
03.2006 - 01.2008
- Managed the daily operations of 308 units and 24 condominiums and 10 staff members
- Develop leasing and make-ready plans to achieve investor’s desired NOI
- Repositioned 312-unit community in San Marcos and raised occupancy from 78% to 97%
- Averaged an increase of 5% on renewals and brought pricing to market rate
- Recognized by San Marcos PD for reducing calls for police assistance by 70%
LEASE-UP PORTFOLIO MARKETING MANAGER
Mesa Property management
Newport Beach
04.2005 - 03.2006
- 1450 Units Lease-Up Marketing Manager
- Achieve lease-up and marketing directives for three Class A+ properties in Yorba Linda, La Quinta, and Murrieta
- Create and execute leasing & marketing plans for markets in three counties
- Evaluate weekly leasing reports and complete adjustments accordingly, including leasing training for underperforming leasing agents
- Develop a Market Outreach Program for Mesa Property Management and implement it diligently
LEASE-UP LEAD CONSULTANT
CAMDEN COMMUNITIES
Murrieta
03.2002 - 11.2003
- Inspect models and available market-ready units, and ensure any deficiencies are immediately communicated to the construction team or the maintenance engineer for immediate correction
- Showcase community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits—close the sale
- Process rental applications under Fair Housing requirements and in-house credit and income rental criteria
- Ensure leased apartments are ready for the resident to move in on an agreed date
- Monitor advertising effectiveness, gather competitor information, update Market Survey, and provide recommendations to upper management
- Achieved and recognized for having the highest closing ratio (72%) at the end of the lease-up
Education
Bachelor of Arts - Literature & Writing Studies
California State San Marcos
San Marcos, CAAssociate of Science - Business Administration
Palomar College
San Marcos, CASkills
- Leadership Proficiency
- Risk Mitigation Strategies
- Talent Development
- Budgets/Variances
- Client Engagement
- Financial Oversight for Capital Expenditures
- Branding
- Onesite/RealPage/Entrata
- Strategic Marketing
- Effective Conflict Management
- Policy Enforcement
- Market analysis
- Goals and performance
- Multi-million dollar P&L management
Certification
- Certified Property Manager, IREM Institute of Real Estate Management
- Real Estate Salesperson, RE# 01507276
References
References available upon request.
Timeline
Regional Manager
So Cal Pacific MF Management
03.2024 - Current
Regional Manager
Gaines Investment Trust
04.2023 - 03.2024
Corporate Manager
Urban West Corporation/Pacific Western Corp
07.2018 - 04.2023
Community Manager
Atlantic & Pacific
10.2015 - 06.2018
Community Manager
Atlantic & Pacific
01.2012 - 11.2015
Community Manager
Euston Management and Investment Corp
03.2006 - 01.2008
LEASE-UP PORTFOLIO MARKETING MANAGER
Mesa Property management
04.2005 - 03.2006
LEASE-UP LEAD CONSULTANT
CAMDEN COMMUNITIES
03.2002 - 11.2003
Regional Property Manager/ HOA President
Euston Management and Investment Corp
01.1999 - 01.2012
- Certified Property Manager, IREM Institute of Real Estate Management
- Real Estate Salesperson, RE# 01507276
Bachelor of Arts - Literature & Writing Studies
California State San Marcos
Associate of Science - Business Administration
Palomar College
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