Elizabeth Otieno
Windsor Mill,MD
Summary
Information Technology Professional My specialty: Solving problems with excellent communication skills and a passion for great service. Cyber-Security Professional with demonstrated understanding of information security regulations, framework, and requirements. Accomplished in troubleshooting, monitoring, and configuring information security devices. Comprehensive knowledge of and hands on experience using the Risk Management Framework (RMF). Passionate and dedicated cybersecurity graduate with a solid foundation in network security, cryptography, and incident response. Equipped with hands-on experience in analyzing vulnerabilities, conducting risk assessments, and implementing security solutions. Proficient in various programming languages and security tools. Committed to staying updated with emerging threats and technologies in the cybersecurity landscape. Seeking opportunities to apply knowledge and skills to protect and defend organizations against cyber threats.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Family Support Worker 2
Department Of Human Services
01.2019 - Current
- Provide technical support and assist customers in identifying, developing, and using their potential capabilities and community resources to resolve social, Health, emotional, behavioral, and economic problems
- Participate in investigation of adult abuse or neglect
- Provide on call coverage
- Develop and implement a personalized training plan to maintain and upgrade knowledge and skills related to delivery of direct service
- Prepare reports for supervisor on client’s condition physical, social and environment to assist in the care team in developing, monitoring and modifying the clients care plan
- Participate in team meetings.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Part time Tier 1 Helpdesk support
Ezek Systems
02.2022 - 05.2023
- Provide remote technical support via phone, email, chat, or remote desktop tools
- Analyze and diagnose IT-related problems, document issues and track resolution progress using a ticketing system
- Implement and enforce security best practices, including antivirus software, firewalls, and operating systems
- Assist in configuring and maintaining network devices, including routers, switches, and firewalls
- Troubleshooting network connectivity
- Install, configure, and update software applications and operating systems
- Maintain accurate records of configuration, issues, and resolutions
- Create and update IT documentation
- Set up and manage remote access solutions, ensuring secure and efficient remote capabilities.
Patient Care Technician
SINAI HOSPTIAL
03.2015 - 01.2019
- Keep patient rooms tidy and sanitized
- Assist patients with everyday needs (personal hygiene, using restroom, grooming etc.) Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition
- Take fluid samples or other specimens for testing
- Assist nursing staff in administering basic treatments
- Perform basic nursing procedures
- Changing bandages) Ensure rooms have adequate patient care supplies
- Assist patients with issues or needs
- Provide appropriate emotional support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Supported needs of six residents under long-term care.
Direct Care Counselor
COMMUNITY SUPPORT INC - Services
01.2008 - 03.2013
- Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
- Arranged and helped with medications according to established schedule.
- Provided timely and accurate feedback to supervisors regarding client progress, allowing for informed decision-making in regards to case management strategies.
- Assisted in training new direct care staff members, sharing knowledge and experience to ensure consistent quality of care throughout the organization.
- Assisted clients with personal care tasks, ensuring their comfort and maintaining their dignity.
- Increased client engagement by consistently offering opportunities for recreation, skill-building activities, and social interaction within the facility or community setting.
- Collaborated with interdisciplinary team members to create comprehensive care plans that addressed clients'' unique challenges and goals.
Education
Bachelor of Science (BS) - Computer Information & Cyber Security
University of Maryland (Global Campus)
Maryland, MD05.2023
Skills
- Communication
- Operating systems
- MS Office 365 Suite
- Problem Solving
- Customer Service
- Teamwork
- Attention to Detail
- Network Administration
- Dynamic Host Configuration Protocol (DHCP)
- Self-awareness
- Behavioral support
References
References upon request
Certification
CNA
First Aide
CPR
CNA
Certified Nursing Assistant
Timeline
Part time Tier 1 Helpdesk support
Ezek Systems
02.2022 - 05.2023
Family Support Worker 2
Department Of Human Services
01.2019 - Current
Patient Care Technician
SINAI HOSPTIAL
03.2015 - 01.2019
Direct Care Counselor
COMMUNITY SUPPORT INC - Services
01.2008 - 03.2013
Bachelor of Science (BS) - Computer Information & Cyber Security
University of Maryland (Global Campus)
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