Elizabeth Otoya
Canyon Country,CA
Summary
Dynamic Administrative Clerk with three years of clerical experience with the City of Los Angeles, showcasing strong verbal and written communication skills alongside exceptional administrative capabilities. Recognized for a proactive approach to problem-solving and a commitment to excellence, consistently taking initiative to ensure efficient task completion. Proven track record in managing office operations, streamlining processes, and enhancing overall productivity while fostering a collaborative team environment. Adaptable and reliable, ready to embrace new challenges and contribute positively to organizational goals.
Overview
13
13
years of professional experience
Work History
Administrative Clerk
City of Los Angeles, Street Renewal Division
01.2021 - Current
- Sorting and filing correspondence, reports, and other documents; Using documents such as files, computer printouts to find necessary information; Answering phones and assisting constituents question and concerns about upcoming work, take messages and direct calls to the correct personnel, checks and responds to messages on answering machine; Proofreads reports for errors in typing, spelling, punctuation, grammar, capitalization, and vocabulary; Operates various office machines including, photocopiers, scanners, telephone, and related equipment; Maintains personnel records and; Assembles materials for mailing; Process carfare sheets, Safety Tailgate training sheets distribute, collect, maintain a log, upload to Google doc and email to the appropriate personnel for processing ; Process closed work orders scan copy, and email to Coordinating and upload to google doc; update personnel attendance in google doc; scan and upload aggregate tickets to google doc; creates folders, inputs project information, scans and uploads paperwork for new projects to the live board. Input and review project information uploaded to Cartegraph/Open Gov for accuracy; emails daily work locations to Council offices as needed; provide clerical support to Zone II Personnel, Supervisors and Superintendents when needed. May do other work for training purposes or to meet technological changes or emergencies.
Billing Clerk, Assistant Office Manager, Receptionist
Advanced Dermatology Center
01.2013 - 01.2019
- Billing Clerk: Send invoices and bills to patients, Receive payments through various methods, Send reminders for payments and contact patients Answer questions and handle complaints from patients regarding bills Collect delinquent accounts by establishing payment arrangements with patients, Data entry in QuickBooks and excel Balance ledger, Assistant Office Manager: Supervised daily staff activities, Train and instruct new employees in job duties and company policies Complete any projects given by office manager Aid upset patients Perform receptionist duties when needed Set up new employee email and computer accounts Resolve IT and office equipment Receptionist: Greet and check-in patients, and collect personal, medical and insurance information. Answer telephones, take messages and direct calls Schedule, reschedule, and verify patient appointments Maintain patient flow by communicating patient arrivals or delays, collect patient co-payments and recorded payment transactions Recommend products to patients, handle cash, credit card, and check transactions, handle patient’s product returns and exchanges, Product inventory, Generate purchase orders
Education
Certificate of Completion - Office Assistant Program
CINCO Job Development Center
01.2002
Skills
- Excellent verbal communication skills
- Strong written communication skills
- Exceptional customer service skills
- Accurate data entry
- Excellent organizational skills
- Adept in multitasking
- Able to think proactively
- Ability to learn quickly
Timeline
Administrative Clerk
City of Los Angeles, Street Renewal Division
01.2021 - Current
Billing Clerk, Assistant Office Manager, Receptionist
Advanced Dermatology Center
01.2013 - 01.2019
Certificate of Completion - Office Assistant Program
CINCO Job Development Center
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