Elizabeth Owens
Marana,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Respite Care Provider
Arizona Autism
2024.05 - Current
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Developed strong rapport with clients, fostering trust and open communication while providing services.
- Collaborated with families and healthcare teams to address patient needs effectively.
- Adhered to all relevant regulations and guidelines associated, maintaining a high standard of professionalism throughout each engagement.
Personal Assistant
Confidential
2021.07 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Improved time management of the client through effective prioritization and organization of tasks.
- Served as point of contact between clients and others.
- Maintained confidentiality and discretion while handling sensitive information
- Provided multifaceted services to the client by running errands, managing mail, scheduling appointments, and arranging transportation.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Customer Service Representative
U-Haul International
2021.09 - 2022.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Arts - Law
The University of Arizona
05.2024
High School Diploma -
Amphitheater High School
Tucson, AZ05.2020
Skills
- Multitasker
- Fast Learner
- Critical Thinking
- Problem Identification
- Client satisfaction
- Time Management
- Microsoft Office Software (Outlook, Excel, Powerpoint, etc.)
Timeline
Respite Care Provider
Arizona Autism
2024.05 - Current
Customer Service Representative
U-Haul International
2021.09 - 2022.12
Personal Assistant
Confidential
2021.07 - Current
Bachelor of Arts - Law
The University of Arizona
High School Diploma -
Amphitheater High School
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