Elizabeth Owens
Gerald,MO
Summary
Dynamic dialysis management professional with a strong focus on anemia care and team leadership. Proven track record in transitioning clinics to higher performance ratings and implementing quality improvement initiatives, enhancing patient safety and satisfaction across multiple facilities.
Overview
25
25
years of professional experience
Work History
Group Centralized Anemia Manager
Davita Healthcare
07.2021 - Current
- Followed protocol in anemia management for clinics and collaborated with clinics and physicians for anemia care.
- Executed anemia management pilot programs across multiple clinics, enhancing coordinated care and treatment outcomes
- Led a group of 12 Centralized Anemia Managers, then 22 Centralized Anemia Managers (CAM) after restructuring within the Clinical Enterprise Team
- Facilitated weekly calls with CAMs to communicate new initiatives and policies, ensuring alignment and effective implementation
- Resolved issues through active listening, and open-ended questioning, escalating major issues
- Audited CAM team charting to ensure adherence to best practices, fostering compliance and quality in anemia management
- Monitored and resolved outlier cases for subject matter experts
- Implemented project to increase FAM penetration
Facility Administrator
Davita
Washington, MO
02.2012 - 07.2021
- Transitioned two clinics from three-star to five-star ratings during tenure as FA.
- Resolved employee conflicts to maintain harmonious working relationships across organization.
- Analyzed monthly report data to identify opportunities for enhancing patient safety.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Prepared for emergencies by creating building evacuation action plans.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Surveyed facility to maximize safety and security.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Set specific goals and deadlines for department to enhance performance.
- Oversaw nursing staff scheduling and resource allocation for efficient operations.
- Evaluated patient care procedures to ensure adherence to health regulations.
- Analyzed feedback from patients and staff to inform policy adjustments and enhancements.
- Led quality improvement initiatives to enhance patient satisfaction and safety measures.
- Conducted staff meetings to discuss patient care policies and procedures.
- Monitored clinical performance of nurses to ensure high quality outcomes.
- Ensured compliance with all applicable laws pertaining to healthcare operations.
- Provided guidance and support to nurses in the delivery of patient care services.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Coordinated monthly performance reviews and provided feedback on individual goals and objectives.
- Maintained a safe work environment by ensuring adherence to safety regulations and codes of conduct.
- Identified, evaluated and monitored quality improvement initiatives to ensure compliance with regulatory standards.
- Evaluated staffing requirements based on patient census and acuity levels.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Registered Nurse
Davita
Washington, MO
02.2010 - 02.2012
- Provided care and progress reports to patients
- Handled patient treatment concerns
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, and lifestyle modifications to enhance understanding and management of health conditions.
- Provided direct patient care stabilized patients and determined next course of action
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Collected blood, tissue and other laboratory specimens and prepared for laboratory testing
- Updated patient charts to reflect current health information and treatment plans.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goal and identifying insurance coverage limitations
- Administered dialysis treatments to patients with chronic kidney disease.
- Monitored vital signs and adjusted treatment plans
- Educated patients on dialysis procedures and self-care techniques.
- Collaborated with healthcare teams to develop and implement patient care strategies that address individual needs and improve health outcomes.
- Responded promptly to patient concerns and provided emotional support.
- Ensured cleanliness and proper functioning of dialysis equipment daily.
- Assisted physicians with diagnostic tests and procedures related to nephrology services.
- Monitored access sites for patency and reported any problems to physicians promptly.
- Maintained a safe environment by adhering to infection control policies and procedures.
- Provided direct patient care in a dialysis unit, including monitoring vital signs and administering medication.
- Reported any changes in the patient's condition or any adverse reactions immediately to physician.
- Participated in quality improvement initiatives to enhance patient care standards and ensure compliance with best practices.
- Administered prescribed medications via intravenous push or continuous infusion according to established protocols.
- Initiated and documented ongoing quality assurance activities to improve patient care and safety.
- Educated patients and their families about the dialysis process, diet restrictions, medications, lifestyle modifications and other relevant topics.
- Conducted daily assessments of patient's response to dialysis therapy, monitored fluid balance during dialysis treatments.
- Managed ancillary equipment such as pumps, monitors and water systems used in the delivery of dialysis treatments.
- Ensured compliance with all applicable state regulations related to the practice of nursing within a dialysis unit setting.
- Communicated effectively with families regarding current health status of their loved ones.
- Performed hemodialysis treatments for patients with end-stage renal disease or acute kidney injury.
Licensed Practical Nurse
Fresenius
Union, MO
06.2001 - 01.2010
- Administered medications via oral, IV, and Intramuscular
- Provided direct patient care stabilized patients and determined next course of action
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment
- Coordinated anemia management programs and protocols to improve patient outcomes
- Educated patient, families, and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
- Collected, packaged, sent, and reported lab results
- Provided care and progress reports to patients.
- Managed clinical inventory tracking and organization
- Assisted RN with care plans
Education
Google Project Management -
Coursera
Remote08-2024
Bachelor of Science - Nursing Program
Grand Canyon University
Phoenix, AZ10-2014
Excelsior College -
Excelsior College (Formerly Regents)
Albany, NY12-2010
Microsoft Office and Nurse Prerequisites -
East Central College
Union, MO05-2009
Licensed Practical Nurse -
Rolla Technical Institute
Rolla, MO08-1994
Some College (No Degree) - Six Sigma
Six Sigma Online
Remote03-2026
Skills
- Anemia management
- Patient assessment
- Clinical operations
- Quality improvement
- Data analysis
- Project management
- Performance management
- Microsoft Office proficiency
- Team leadership
- Conflict resolution
- Patient engagement
References
Upon request
Awards
- 2016 Divisional Award for Continuous Improvement
- 2016-2020 5 Star Clinic 4 years in a row
- 2016 Teammate Preceptor
- 2016 CDN- Certified Dialysis Nurse
- 2015- Divisional Infection Control Manager
- 2014 Grand Canyon University presidents list 3 times
- 2013 Regional Vascular Access Lead
- 2013 Facility Administrator Preceptor
- 2012 Best Catheter Rate in Division
- 2012 Best DQI rate in Division
- 2012 Most improved CAT audit in Region
- 2011 Rising Star award
Certification
Registered Nurse- 20+ years
CDN- 12 years
Google Project Management- 2024
Six Sigma Yellow Belt 2025
Accomplishments
- Supervised team of 22 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- ANNA
Timeline
Group Centralized Anemia Manager
Davita Healthcare
07.2021 - Current
Facility Administrator
Davita
02.2012 - 07.2021
Registered Nurse
Davita
02.2010 - 02.2012
Licensed Practical Nurse
Fresenius
06.2001 - 01.2010
Google Project Management -
Coursera
Bachelor of Science - Nursing Program
Grand Canyon University
Excelsior College -
Excelsior College (Formerly Regents)
Microsoft Office and Nurse Prerequisites -
East Central College
Licensed Practical Nurse -
Rolla Technical Institute
Some College (No Degree) - Six Sigma
Six Sigma Online