Elizabeth Owsley
Buna,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Service Writer
Hixson Autoplex
05.2024 - 09.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Exceeded monthly sales targets consistently by effectively promoting special offers and warranty packages to customers during service appointments.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Streamlined repair order processes for increased efficiency and productivity.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Commercial Specialist
Autozone LLC
10.2023 - 05.2024
- Evaluated competitor offerings regularly, adapting company strategies accordingly to maintain a competitive edge in the marketplace.
- Demonstrated exceptional adaptability by thriving in a fast-paced commercial environment, consistently meeting deadlines and delivering high-quality outcomes for clients.
- Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
- Developed strategic partnerships with key industry players to increase market presence and expand the client base.
- Achieved higher client satisfaction by providing tailored commercial solutions for their business needs.
- Maintained strong relationships with vendors, negotiating better deals to reduce costs while maintaining product quality.
Service Writer
Benoit Motors LLC
08.2023 - 10.2023
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
Service Writer
Hixson Autoplex
03.2023 - 08.2023
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Automotive Service Writer
Sour Lake Ford
12.2022 - 03.2023
- Greeted and registered customers requiring service and moved automobiles to service garage.
- Accurately recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Implemented routine scheduled maintenance programs for established customers.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
Automotive Service Writer
Sour Lake Motor Company
02.2022 - 12.2022
- Greeted and registered customers requiring service and moved automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Cashiered customers for all service department tickets.
- Kept up with warranty ticket status after they were sent to warranty clerk, updated the status and filed accordingly.
Quick Lane Service Writer
Hixson Autoplex
06.2021 - 01.2022
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into Software database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Parts Sales Manager
Autozone LLC
08.2019 - 06.2021
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
Hooters Girl, Bartender, Trainer
Hooters Inc.
05.2018 - 06.2019
- Educated bartenders, clerks, and servers on responsible service protocols.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
Diploma -
Buna High School
Buna, TX05.2016
Skills
- Store Presentation
- Client Rapport-Building
- Telephone Etiquette
- Maintaining Clean Work Areas
- Technician Tracking
- Information Updates
- Invoice Verification
- Product and Service Knowledge
- Communicating with Clients
- Document and Records Management
- Order and Refund Processing
- Greeting Visitors
- Sales and Upselling
- Calm and Professional Under Pressure
- Schedule Coordination
- Customer Service
- Effective writing
- Record preparation
- 60 wpm Typing Speed
- Problem-solving abilities
Affiliations
Alumni of Tau Beta Sigma, Alpha Upsilon chapter
Timeline
Service Writer
Hixson Autoplex
05.2024 - 09.2024
Commercial Specialist
Autozone LLC
10.2023 - 05.2024
Service Writer
Benoit Motors LLC
08.2023 - 10.2023
Service Writer
Hixson Autoplex
03.2023 - 08.2023
Automotive Service Writer
Sour Lake Ford
12.2022 - 03.2023
Automotive Service Writer
Sour Lake Motor Company
02.2022 - 12.2022
Quick Lane Service Writer
Hixson Autoplex
06.2021 - 01.2022
Parts Sales Manager
Autozone LLC
08.2019 - 06.2021
Hooters Girl, Bartender, Trainer
Hooters Inc.
05.2018 - 06.2019
Diploma -
Buna High School
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