Elizabeth Peña
Dallas,TX
Summary
Attended Toni&Guy Hairdressing Academy from 2022-2023. Currently attending Collectiv Academy and will graduate in July 2024. Enthusiastic and hardworking cosmetology student motivated to serve clients and learn new techniques. Knowledgeable about current trends and skilled in steering clients toward flattering cuts and color techniques. Keeps work areas clean and neat for maximum appeal. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
J.Crew Factory
12.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed 3-4 returns, exchanges and refunds per day in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Used in-store system to locate inventory and place special orders for customers.
Assistant
Serenity Salon And Spa
12.2022 - 01.2023
- Greeted guests in with friendliness and professionalism.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Shampooed 1-2 clients per day to get them ready for their service and helped with daily cleaning duties.
Barista
Starbucks
06.2021 - 06.2022
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting 15+ customers per day with friendly demeanor and promptly addressing their needs.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
Employee
Mo's Snow Shack
04.2018 - 08.2020
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members 3-4 days per week.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Worked during summer months only.
Employee
Yankee Candle Co, Inc.
12.2019 - 02.2020
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Organized racks and shelves to maintain store visual appeal, engage 10+ customers per day, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Brand Associate
Old Navy
10.2018 - 07.2019
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Provided exceptional services and pleasant shopping experiences to retail customers 3-4 days per week.
Education
No Degree - Interior Design
University of North Texas
Denton, TXHigh School Diploma -
Century High School
Bismarck, ND05.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Listening Skills
- Goal-Oriented
- Cash Register Operation
- POS System Operation
- Policy and Procedure Adherence
- Honest and Dependable
- Attention to Detail
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
Languages
English
Native or Bilingual
Timeline
Sales Associate
J.Crew Factory
12.2022 - 09.2023
Assistant
Serenity Salon And Spa
12.2022 - 01.2023
Barista
Starbucks
06.2021 - 06.2022
Employee
Yankee Candle Co, Inc.
12.2019 - 02.2020
Brand Associate
Old Navy
10.2018 - 07.2019
Employee
Mo's Snow Shack
04.2018 - 08.2020
No Degree - Interior Design
University of North Texas
High School Diploma -
Century High School
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