Elizabeth Pack
Summary
Offering strong commitment to patient care and ability to thrive in high-pressure situations, eager to learn and develop in emergency medical services. Brings foundational understanding of emergency protocols and medical terminology, along with essential skills in patient assessment and basic life support. Ready to use and develop skills in emergency response and patient care in EMT-B role.
Overview
2
2
years of professional experience
Work History
Transportation Coordinator
Hart to Heart Transportation
08.2024 - Current
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to IFT by dispatching vehicles and bringing in additional personnel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced communication between ambulance crews and hospitals by providing accurate and timely information.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
Dispatch/CSR
Medcare Transportation
05.2024 - 07.2024
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated responses to IFT by dispatching vehicles and bringing in additional personnel.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced communication between ambulance crews and hospitals by providing accurate and timely information.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
CNA/GNA
Citizens Care and Rehab
11.2023 - 05.2024
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Operations Assistant
Core Labor Solutions
08.2023 - 11.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.
Dietary Aide
Autumn Lake At Calvert Manor
09.2022 - 05.2023
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
Education
Some College -
University Of Maryland Fire And Rescue Institute
Edgewood, MD08.2024
High school diploma or equivalent -
Rising Sun High School
North East, MD06.2023
Technical or occupational certificate - CNA/GNA
Cecil County School of Technology
Elkton, MD05.2023
Skills
- Emergency vehicle operation
- Basic Life Support
- CPR/AED
- Dispatcher Communication
- Work Coordination
- Punctual
- Radio use
Affiliations
Water Witch Fire Company, Aide/EMT/Driver
References
- Dana Steslow, 4109208289
- Lisa Connor, 3022293677
- Joe Mahaffey, 4439417598
Timeline
Transportation Coordinator
Hart to Heart Transportation
08.2024 - Current
Dispatch/CSR
Medcare Transportation
05.2024 - 07.2024
CNA/GNA
Citizens Care and Rehab
11.2023 - 05.2024
Operations Assistant
Core Labor Solutions
08.2023 - 11.2023
Dietary Aide
Autumn Lake At Calvert Manor
09.2022 - 05.2023
Some College -
University Of Maryland Fire And Rescue Institute
High school diploma or equivalent -
Rising Sun High School
Technical or occupational certificate - CNA/GNA
Cecil County School of Technology
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